Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jayda Peacock

Ward

Summary

Dynamic Shift Leader at Casey's with a proven track record in employee training and conflict resolution. Expert in visual merchandising and safety compliance, I enhanced product visibility, driving sales growth. Committed to fostering a positive team environment while ensuring exceptional customer service and adherence to OSHA regulations.

Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Overview

6
6
years of professional experience

Work History

Shift Leader

Casey's
Heber Springs
04.2022 - 02.2025
  • Resolved customer complaints promptly and professionally.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Monitored employee performance and provided feedback for improvement.
  • Reviewed competitor's store layouts for potential ideas.
  • Developed strategies for product placement that would increase visibility and appeal.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Printed labels and tags for for-sale merchandise.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Restocked shelves with current merchandise in attractive displays to promote sales.

Overnight Cashier

EZ Mart Stores
Clarendon
01.2020 - 11.2020
  • Adhered to all company policies and procedures related to cash handling practices.
  • Assisted in resolving customer complaints in a professional manner.
  • Stocked shelves with merchandise and ensured proper display according to company standards.
  • Provided excellent customer service through active listening and problem solving skills.
  • Processed returns and exchanges according to store policy.
  • Checked identification for customers purchasing age-restricted items.
  • Maintained cleanliness of work area throughout shift.
  • Followed established safety procedures when handling money and other valuable items.
  • Accepted cash, check, credit card payments and calculated change due for customers.
  • Identified security risks and thefts and alerted management immediately.
  • Organized stockroom shelves to ensure easy access for customers looking for specific items.
  • Greeted customers and provided friendly customer service.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Counted cash in register drawer at beginning and end of shift to balance.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Scanned items and checked pricing on cash register for accuracy.

CSR

Pizza Hut
Stuttgart
01.2019 - 01.2020
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Adhered to food safety standards when storing and preparing foods.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Resolved customer complaints regarding food quality or services provided.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Checked quality of food products to meet high standards.
  • Distributed food to service staff for prompt delivery to customers.

Education

GED -

GED Testing Services
Ward, AR
05-2025

Skills

  • Customer service
  • Employee training
  • Visual merchandising
  • Conflict resolution
  • Safety compliance
  • Inventory management
  • Team building
  • Cash handling
  • Problem solving
  • Shift checklists
  • Training assistance
  • POS deletions
  • POS system operation
  • Positive attitude
  • Creative problem solving
  • Shift leadership
  • OSHA regulations compliance
  • Professional appearance
  • Diplomatic and fair
  • Customer service focus
  • Rules enforcement
  • Goal setting and tracking
  • Interpersonal relations

References

References available upon request.

Timeline

Shift Leader

Casey's
04.2022 - 02.2025

Overnight Cashier

EZ Mart Stores
01.2020 - 11.2020

CSR

Pizza Hut
01.2019 - 01.2020

GED -

GED Testing Services

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Jayda Peacock