Jaysa Deason

As one of the primary receptionists, I strive to create a comfortable check-in and check-out environment for patients, clients, and my team through effective communication and an energetic demeanor.

• Maneuver the multi-line phone system and pleasantly greeted patients/clients.
• Provide compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
• Assist technicians in treatment via animal handling, prescription refills, and lab sample drop-offs.
• Ensure treatment rooms and the front lobby were sanitized and tidy.
• Enter updated and accurate data from pet records into Avimark.
• Process medical insurance claims and payments.

As a Veterinary Assistant and Receptionist at PetSmart Veterinary Services, I was able to provide clients and patients with a comfortable and calm environment by adhering to their varying needs and by applying beneficial skills between the front desk and the treatment area.

• Manage inventory counts of medical equipment, medication, and stock office supplies.
• Aptly schedule appointments, check-in/out patients in a warm manner.
• Clean and organize the reception area.
• Position animals for diagnostic imaging, such as X-rays.
• Monitor post-surgery patients for symptom changes and report to DVM as needed.
• Assist in anesthesia monitoring-based surgeries, run laboratory samples, as well as prepare vaccination assembly for quick administration.
• Manage incoming calls and emails to confirm all inquiries are answered promptly, signalment applied, and professionally.
• Maintain a database of patient records, ensuring accuracy and providing swift access to up-to-date information.
• Work collaboratively with the veterinarian and team to secure the highest level of patient care.
• Utilize electronic health records (EHR) systems to streamline office operations.
• Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.

• As a manager at PetCo, I was responsible for maintaining the safety and appearance of the store during operating hours as well as caring for the animals during scheduled shifts including hygiene, husbandry, meal logs, and medical care. I guaranteed that my team, animals, and customers were taken care of, and all needs were met to maintain the flow and goals of the day.
• Prepared adoption areas for rescue partners and provided care guidelines for future adopters.
• Confidently resolved exotic/pet emergencies among guests.
• Aid in successful adoptions and complete accurate documentation.
• Equipped team with confidence when guidance was essential.

• As a Team Leader at Pet Supplies Plus, I was responsible for overseeing daily store operations and leading a team of associates to ensure exceptional customer service and satisfaction. I provided training and guidance to team members, delegated tasks, and maintained a positive work environment. Additionally, I facilitated effective communication between the team and management, contributing to the overall success of the store.
• Oversaw daily store operations, including inventory management, documentation, and end-of-day tasks.
• Provided training and guidance to team members, fostering a collaborative and productive work environment.
• Accomplished compliance with company policies and animal procedures, as well as high standards of animal care.
• Enthusiastically assisted with animal adoptions as well as animal care and maintenance.
• Delegated tasks and responsibilities to optimize team performance and efficiency.