Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Cleaner
Atkins
Bella Vista
06.2023 - 12.2023
Serviced, cleaned and restocked restrooms.
Kept business entrances clean, tidy and professional in appearance.
Requisitioned supplies or equipment for cleaning and maintenance duties.
Replenished supply of hand soap, paper towels and other consumables.
Sanitized frequented areas and equipment using approved supplies.
Supervisor
Baxter Regional hospital
Mountain Home
02.2022 - 08.2022
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Maintained positive working relationship with fellow staff and management.
Assessed company operations for compliance with safety standards.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Reviewed completed work to verify consistency, quality and conformance.
Operations Manager
Utility Tri State
Siloam Springs
03.2017 - 01.2021
Guided employees on understanding and meeting changing customer needs and expectations.
Generated performance and labor strategies to compete in new and existing markets.
Structured HR consulting services to support clients during organizational developments and changes.
Developed and implemented operational procedures to ensure quality standards are met.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
General Clerk
Serco-NA, Inc
Rogers
03.2013 - 03.2017
Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Developed and maintained effective working relationships with colleagues and vendors.
Maintained accurate records of all documents filed or processed.
Answered incoming calls in a professional manner.
Typed, formatted and edited correspondence and other documents.
Copied, scanned and filed documents to maintain office records.