Jeanne Noel
Conway,Arkansas
Summary
Human Resources Generalist with 7 years' experience with fulfilling organizational staffing needs and requirements. Aiming to use my dynamic communication and organizational skills to achieve HR initiatives. Possess a MS in Human Resources Management. Willing to relocate to: Phoenix, AZ
Overview
24
24
years of professional experience
Work History
Training Instructor
State Of Arkansas Workforce Services
02.2024 - Current
- Led workshops focused on specific skills development, resulting in improved workplace efficiency and productivity.
- Assessed skill gaps for employees and recommended training courses to meet identified needs.
- Provided one-on-one coaching for individuals needing additional support, leading to increased confidence and competence in their roles.
Buyer
State of Arkansas/ Department of the Military
05.2023 - 02.2024
- Responsible for processing the procurement of supplies, materials, and equipment
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
Child Support Case Specialist
STATE OF ARKANSAS/ Department of Child Support Enforcement
12.2017 - 05.2023
- Testifies in Legal Proceedings regarding Child Support Enforcement actions
- Improved case resolution times by streamlining workflow processes and prioritizing tasks effectively.
- Increased client satisfaction by providing timely updates, addressing concerns, and offering solutions to problems.
Fiscal Support Specialist
STATE OF ARKANSAS
09.2016 - 12.2017
- Responsible for processing fiscal transactions, including purchase orders, invoices, and payments
- Performs calculations and verifies data for accuracy and corrects information as needed.
- Reduced budget discrepancies through meticulous tracking of expenses and revenues.
Floor Supervisor
COX COMMUNICATIONS
05.2015 - 01.2016
- Supervised a team of representatives in technical areas, billing, collections, and sales
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
Collections Specialist
COX COMMUNICATIONS
06.2013 - 05.2014
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Ensured compliance with relevant regulations, including FCRA and FDCPA.
Collections / Investigations
COFACE INVESTIGATIONS COLLECTIONS
04.2013 - 06.2013
- Prepared reports with qualitative accuracy
- Enhanced efficiency by developing and implementing investigative procedures and strategies for the team.
- Conducted comprehensive investigations that led to the successful resolution of complex cases.
Solutions Specialist
COX COMMUNICATIONS
06.2012 - 10.2012
- Assisted customers with inquiries and comments, entered information into the company database
- Handled in-store purchases and resolved customer problems
- Implemented changes to improve customer satisfaction and contribute to long-term business growth.
Collections Specialist
RECEIVABLE RECOVERY SERVICES
05.2011 - 06.2012
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
Collections Specialist
LAW OFFICE OF MICHAEL DENDY
08.2009 - 09.2010
- Managed collections process, including contacting customers, negotiating payment arrangements, and resolving outstanding balances
- Ensured compliance with relevant regulations, including FCRA and FDCPA
- Assisted with legal remedies and analyzed correspondence and financial documents.
2nd Assistant Manager
SPRINT
10.2006 - 11.2008
- Contributed to the growth of store revenue by implementing promotional strategies and upselling techniques.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
Human Resources Generalist
WORLD GYM
01.2000 - 08.2005
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Improved organizational culture and morale through the implementation of employee engagement initiatives.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
Education
MS - Human Resource Management
WALDEN UNIVERSITY
Minneapolis, MN10.2016
BA - Psychology
ARGOSY UNIVERSITY
Tampa, FL10.2013
Skills
- Microsoft Office
- Performance Management
- Negotiation
- Cost Control
- Customer Support
- Call Center Management
- Human Resource
- Employee Relations
- FMLA
- ADP
- Sales experience
- Interpersonal ability
- Inventory Oversight
- Investigative and Interviewing Techniques (8 years)
- Human Resources Generalist
- Sales experience
- Inventory Oversight
Additional Information
Interviewing, On Boarding, Case Management, Knowledge of State and Federal Laws in Child Support and Employment Law.
Timeline
Training Instructor
State Of Arkansas Workforce Services
02.2024 - Current
Buyer
State of Arkansas/ Department of the Military
05.2023 - 02.2024
Child Support Case Specialist
STATE OF ARKANSAS/ Department of Child Support Enforcement
12.2017 - 05.2023
Fiscal Support Specialist
STATE OF ARKANSAS
09.2016 - 12.2017
Floor Supervisor
COX COMMUNICATIONS
05.2015 - 01.2016
Collections Specialist
COX COMMUNICATIONS
06.2013 - 05.2014
Collections / Investigations
COFACE INVESTIGATIONS COLLECTIONS
04.2013 - 06.2013
Solutions Specialist
COX COMMUNICATIONS
06.2012 - 10.2012
Collections Specialist
RECEIVABLE RECOVERY SERVICES
05.2011 - 06.2012
Collections Specialist
LAW OFFICE OF MICHAEL DENDY
08.2009 - 09.2010
2nd Assistant Manager
SPRINT
10.2006 - 11.2008
Human Resources Generalist
WORLD GYM
01.2000 - 08.2005
MS - Human Resource Management
WALDEN UNIVERSITY
BA - Psychology
ARGOSY UNIVERSITY
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