Jeannette Berry
Dardanelle,AR
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives while providing excellent customer service.
Overview
34
34
years of professional experience
Work History
Sr. Distribution Clerk
Tyson Foods Inc.
06.1998 - Current
- Coordinated shipping and receiving operations, maintaining compliance with safety standards and regulations.
- Trained new staff on operational procedures, enhancing team efficiency and knowledge retention.
- Implemented process improvements, reducing order processing time and increasing overall productivity.
- Collaborated with cross-functional teams to optimize supply chain logistics and distribution strategies.
- Received, sorted, and distributed incoming mail and packages.
- Checked shipments against paperwork and signed documents.
- Collaborated with other departments on supply and quality issues.
- Uncovered and resolved errors with minimal oversight.
- Prioritized and rearranged tasks to meet changing demands.
- Prepared boxes, pallets and crates for outgoing shipments.
- Prepared export documents to ensure timely and accurate customs clearance.
- Answered multi-line phone to allow for great communication
- Processed payroll for entire facility
- Accounting responsibilities of company credit card
- HR responsibilities for my facility
- Work closely with USDA to ensure all government standards are being upheld.
Head Cashier
Lowes Home Improvment
03.1998 - 05.1998
- Supervised daily operations of cashiers, ensuring high levels of customer service and efficiency.
- Trained new cashiers on register systems and company policies to enhance team performance.
- Implemented process improvements that streamlined checkout procedures, reducing wait times for customers.
- Managed cash handling procedures, maintaining accuracy in transactions while minimizing discrepancies.
Assistant Front End Manager
National Home Center
03.1993 - 03.1998
- Supervised daily operations, ensuring efficient front-end customer service and checkout processes.
- Trained and mentored team members on customer engagement strategies and operational best practices.
- Implemented inventory management techniques to optimize product availability and reduce stock discrepancies.
- Developed staff schedules aligned with peak business hours, enhancing service efficiency and coverage.
- Analyzed customer feedback to identify areas for improvement in service delivery and store layout.
- Coordinated promotional activities, increasing customer foot traffic and enhancing brand visibility in-store.
- Led initiatives to improve cash handling procedures, ensuring accuracy and compliance with company policies.
- Streamlined communication between front-end team and management, fostering collaboration and improving workflow efficiency.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Supported inventory management processes by assisting with product ordering, tracking stock levels, and coordinating merchandise displays.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Fostered a culture of exceptional customer service by leading by example, demonstrating positive attitudes, and maintaining high-performance standards across the front-end team.
- Strengthened relationships between front-end staff and other store departments by facilitating open communication channels and encouraging cross-functional collaboration.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash drawers in 10+ checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sales Associate
Anthony's Department Store
09.1991 - 02.1993
- Cultivated customer relationships to enhance satisfaction and loyalty.
- Streamlined sales processes to improve efficiency and reduce turnaround time.
- Mentored junior associates on product knowledge and customer service techniques.
- Analyzed sales trends to inform inventory management and merchandising strategies.
- Implemented promotional campaigns to boost seasonal sales performance.
- Resolved customer inquiries effectively, maintaining high standards of service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
High School Diploma -
Russellville High School
Russellville, AR05.1991
Skills
- Troubleshooting skills
- Warehouse operations
- Resolving discrepancies
- Customer relations
- Documentation skills
- Labeling accuracy
- Verifying orders
- Quality assurance standards
- Shipping coordination
- Documenting changes
- Checking paperwork
- Verifying documentation
- Shipping and receiving
- Recordkeeping requirements
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Handling and sorting mail
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Team cooperation
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
Timeline
Sr. Distribution Clerk
Tyson Foods Inc.
06.1998 - Current
Head Cashier
Lowes Home Improvment
03.1998 - 05.1998
Assistant Front End Manager
National Home Center
03.1993 - 03.1998
Sales Associate
Anthony's Department Store
09.1991 - 02.1993
High School Diploma -
Russellville High School
Similar Profiles
Raelyn FloresRaelyn Flores
Label Machine Operator at Tyson Foods Inc.Label Machine Operator at Tyson Foods Inc.
Toua KhangToua Khang
Senior Finance Analyst at Tyson Foods Inc.Senior Finance Analyst at Tyson Foods Inc.
Jerry AllsepJerry Allsep
Maintenance Generalist MG07 L at Tyson Foods Inc.Maintenance Generalist MG07 L at Tyson Foods Inc.
BRYAN McDOWBRYAN McDOW
Maintenance Supervisor at Dardanelle Nursing and Rehab CenterMaintenance Supervisor at Dardanelle Nursing and Rehab Center
Darrell TrammellDarrell Trammell
Licensed Journeyman Electrician at Collin Hammitt ElectricLicensed Journeyman Electrician at Collin Hammitt Electric