Jeannine Fetters
Bentonville
Summary
Dynamic professional with a proven track record at Rocky Gap, excelling in cash handling and customer service. Recognized for enhancing operational efficiency and maintaining confidentiality. Skilled in data entry and active listening, adept at resolving conflicts and fostering client loyalty. Committed to delivering exceptional service in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Cage Cashier
Rocky Gap
10.2023 - Current
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
Administrative Assistant
Glass Service of Cumberland
01.2021 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Aspira
01.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Cyber Security
Allegany College of Maryland
Cumberland, MD05-2028
Skills
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling
- Data entry efficiency
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Cage Cashier
Rocky Gap
10.2023 - Current
Administrative Assistant
Glass Service of Cumberland
01.2021 - 10.2023
Customer Service Representative
Aspira
01.2019 - 01.2021
Associate of Science - Cyber Security
Allegany College of Maryland
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