Jeff Fort
Jonesboro
Summary
Dynamic General Manager with a proven track record at Hilton Garden Inn, excelling in operations management and team leadership. Spearheaded initiatives that enhanced guest satisfaction and optimized revenue, while implementing cost-control measures that reduced expenses. Skilled in training and coaching, fostering a high-performing team dedicated to exceptional service delivery.
Overview
14
14
years of professional experience
Work History
General Manager
Hilton Garden Inn
12.2011 - Current
- Directed daily operations to ensure exceptional guest experiences and service delivery.
- Developed and implemented strategic plans to optimize hotel revenue and occupancy rates.
- Oversaw staff recruitment, training, and performance management to foster a high-performing team.
- Implemented cost-control measures that enhanced operational efficiency and reduced expenses.
- Analyzed market trends to adjust pricing strategies and promotional campaigns effectively.
- Spearheaded initiatives for guest satisfaction improvement, resulting in positive feedback ratings.
- Maintained compliance with health, safety, and regulatory standards throughout the hotel operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
No Degree - Physical Education And Coaching
Williams Baptist College
Walnut RidgeSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Employee scheduling
- Administrative skills
Timeline
General Manager
Hilton Garden Inn
12.2011 - Current
No Degree - Physical Education And Coaching
Williams Baptist College
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