Jeffrey Garton
Fort Smith
Summary
Detail-oriented Location Manager experienced in enhancing service delivery and customer satisfaction. Improved operational efficiency and team performance through effective resource management and implementation of training programs. Focused on fostering collaboration and optimizing processes to drive continuous improvement in customer experiences.
Overview
21
21
years of professional experience
Work History
Location Manger - Locksmith
Pop-A-Lock
Fort Smith, AR
12.2024 - Current
- Managed daily operations ensuring efficient service delivery and customer satisfaction.
- Coordinated team schedules to optimize resource allocation and coverage.
- Trained new staff on operational procedures and company standards.
- Implemented inventory management processes for improved stock accuracy.
- Resolved customer inquiries and complaints promptly, enhancing overall service experience.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
Rock Truck Operator
Terracore
Shady Point, OK
04.2024 - 12.2024
- Operated rock trucks to transport materials efficiently across job sites.
- Safely transported materials to designated locations, contributing to smooth project progress and timely completion.
- Maximized productivity by skillfully navigating rough terrain and adjusting driving methods as necessary.
- Conducted pre-operation inspections to ensure equipment safety and compliance.
- Implemented best practices for loading techniques to maximize truck capacity.
- Maintained accurate records of loads transported and routes taken.
- Collaborated with team members to coordinate material delivery schedules.
- Monitored site conditions and adjusted operations to enhance productivity.
Security Officer
Mercy General Hospital
Fort Smith, AR
04.2021 - 04.2024
- Monitored hospital premises to ensure safety and security of patients, staff, and visitors.
- Responded promptly to emergency situations, providing assistance and coordinating with medical teams.
- Conducted regular patrols to identify potential security risks and enforce hospital policies.
- Collaborated with law enforcement during investigations, ensuring appropriate documentation of incidents.
- Implemented safety drills, improving readiness for various emergency scenarios within the facility.
- Utilized surveillance systems to monitor activities, maintaining detailed reports on incidents and responses.
- Developed relationships with hospital staff to foster a culture of safety and proactive communication regarding security concerns.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in a company vehicle, on a bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Handyman
Myself
Fort Smith, AR
04.2010 - 04.2021
- Managed home improvement projects from concept to execution, increasing property value and enhancing aesthetics.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Performed diverse repair tasks, ensuring timely completion and high-quality workmanship.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Collaborated with clients to assess needs and provide tailored solutions for maintenance issues.
- Expanded clientele through referrals from satisfied customers, highlighting professionalism and attention to detail in various handyman tasks.
- Trained and mentored junior handymen on best practices and efficient workflow management.
- Streamlined project processes, reducing turnaround time while maintaining quality standards.
- Resolved complex technical issues through problem-solving skills and hands-on experience with tools and systems.
- Executed basic electrical work, including installing new fixtures and ensuring safe connections. and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Conducted minor wall repairs by patching holes and smoothing surfaces for a polished finish., installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Completed carpentry projects with precision and efficiency, resulting in well-constructed furniture pieces and home fixtures.
- Removed damaged carpet and wood flooring, replacing it with new materials to restore functionality and appearance..
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Completed basic landscaping tasks such as mowing, gardening, and maintaining outdoor spaces for aesthetic appeal., such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for Any square foot facility.
- Completed repair jobs to restore functionality to electric and plumbing systems.
- Completed repair projects on time and under budget, generating significant new client referrals.
- Developed strong relationships with suppliers to source materials effectively and maintain inventory levels.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Assembled and installed new furniture in client's living room to enhance comfort.
Cabinet Crew Manger
National Home Centers
Fort Smith, AR
04.2005 - 04.2010
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members, fostering a culture of continuous improvement and collaboration.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed training programs that enhanced employee skills and improved overall team performance.
- Coordinated scheduling of staff shifts, ensuring adequate coverage during peak operational hours.
- Analyzed operational processes, identifying areas for enhancement to improve service delivery efficiency.
- Established performance metrics to track team productivity, driving accountability and results-focused behaviors.
- Boosted productivity by setting clear goals and expectations for each crew member.
- Led cross-functional teams in executing strategic initiatives that aligned with company goals and objectives.
Education
High School Diploma -
Southside High School
Fort Smith, AR05-1999
Skills
- Workload planning
- Customer service
- Sales development
- Team supervision
- Continuous improvement
- Payment collection
- Business correspondence
- Documentation
- Site inspection
- Attention to detail
- Teamwork and collaboration
Timeline
Location Manger - Locksmith
Pop-A-Lock
12.2024 - Current
Rock Truck Operator
Terracore
04.2024 - 12.2024
Security Officer
Mercy General Hospital
04.2021 - 04.2024
Handyman
Myself
04.2010 - 04.2021
Cabinet Crew Manger
National Home Centers
04.2005 - 04.2010
High School Diploma -
Southside High School