Summary
Overview
Work History
Education
References
Timeline
GeneralManager

Jenna Howell

Balaclava,VIC

Summary

I am a strategic-thinking individual experienced in turning low-performing businesses into top revenue super-stores. I offer a cheerful and professional  personality with a strong work ethic and a 'can do' attitude. I have expertise in building client and team rapport, creating and implementing strategic business initiatives and executing highly effective employee mentoring and coaching.

Overview

13
13
years of professional experience

Work History

General Manager

Student Flights Hobart, Knox & Chadstone
Melbourne, Victoria
12.2011 - Current
  • Built relationships with customers, team members and the community to establish long-term business growth.
  • Created and implemented strategies to ensure business growth.
  • Coached employees in successful selling methods and encouraged cross-selling additional products and services.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Attended on-going sales and leadership training and communicated these with my team to ensure optimal results.
  • Identified opportunities for growth within the local community and executed plans to the team to ensure goal attainment. 
  • Provided impactful sales training and motivated sales team members to drive revenue growth and exceed targets.
  • Planned and directed staff training and performance evaluations.
  • Promptly resolved all customer requests, questions and complaints.

International Travel Consultant

Student Flights
Hobart, Tasmania
12.2011 - 04.2013
  • Communicating with clients and suppliers by various methods including
    email, phone and face to face interactions.
  •  Asking open-ended questions to better understand client needs and determine the best travel required.
  • Research the most efficient and cost effective ways to travel domestically and internationally and shared findings with other team members to ensure sales targets were exceeded both individually and as a team. 
  • Organise memorable and exquisite travel itineraries and holidays for groups, couples, executives, high-level clients, and various other socio, economic and ethnic groups. 
  • Responded to clients questions, issues, and complaints in a timely manner and found appropriate solutions when needed.
  • Provided exemplary customer service, research skills and keen understanding to new and existing clients which build lasting relationships and secure new and repeat business. 
  • Supervise payments via credit and debit cards and handled all sensitive
    information with professionalism and discreteness.
  • Successfully executed client bookings from start to finish in a timely manner.
  • Gathered feedback through questionnaires and personal phone calls to
    evaluate and exceed levels of guest satisfaction.

Guest Service Agent

Mona Luxury Pavilions
Hobart, Tasmania
01.2011 - 01.2012
  • Provided five star service to all clientele.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Created and managed guest reservations.
  • Prepared guest arrival information and followed the company check in and check out procedures. 
  • Provided guest assistance, including recommendations for hotel amenities, tourist attractions and dining options. 
  • Managed and resolved complaints in a timely manner.
  • Banking and balancing duties. 

Corporate Internship

Department Of Primary Industries, Parks, Water And Environment
Hobart, TAS
06.2011 - 12.2011
  • Strengthened company's business by solely publishing a health and well-being web portal on the Agency’s intranet for the ongoing benefit of all employees. 
  • Application of research skills within a HR environment. 
  • Maintained project quality with a hands-on management style. 
  • Familiarisation with procedures for policy development within the public sector.
  • Ability to consult with a range of stakeholders. 

Education

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University Of Tasmania
Hobart
2010

References

Available upon request

Timeline

General Manager

Student Flights Hobart, Knox & Chadstone
12.2011 - Current

International Travel Consultant

Student Flights
12.2011 - 04.2013

Corporate Internship

Department Of Primary Industries, Parks, Water And Environment
06.2011 - 12.2011

Guest Service Agent

Mona Luxury Pavilions
01.2011 - 01.2012

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University Of Tasmania

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