Jenna Underwood
Conway,AR
Summary
Experienced professional with a strong background in healthcare customer service roles, bringing 6 years of valuable expertise. Proficient in efficiently managing front desk operations, prioritizing confidentiality, coordinating appointments, processing medical records, and ensuring effective communication between patients and staff. Adept at maintaining a high level of professionalism and providing exceptional service in a fast-paced healthcare environment.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Arkansas Cardiology
07.2024 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting patients upon arrival at the front desk.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Front Desk Clerk
Chenal Urgent Chiropractic
03.2023 - 09.2023
- Managed front desk operations at Chenal Urgent Chiropractic, providing exceptional customer service, coordinating patient appointments, and maintaining confidential records to ensure a seamless and efficient office environment.
Medical Records Clerk
Little Rock Family Practice Clinic
03.2018 - 06.2021
- Managed the processing and fulfillment of medical records requests, ensuring strict confidentiality and compliance with healthcare regulations
- Accurately integrated physician progress notes and patient histories into electronic health records, maintaining data integrity and security
- Facilitated clear communication channels with staff, patients, and insurance representatives through proficient use of email and telephone correspondence
Medical Assistant/Receptionist
Chiropractic Health and Rehabilitation
11.2016 - 09.2018
- Facilitated patient flow by coordinating appointments, managing check-in and check-out procedures, and processing payments, ensuring efficient office operations
- Updated patient insurance, demographic, and health history information, maintaining the integrity and accuracy of medical records
Skills
- Customer Service
- Scheduling
- Clerical Support
- Medical Terminology
- Insurance Billing
- Epic Emr
- Patient Health
- Nursing Assistance
- Charting and Clinical Documentation
- HIPAA Requirements
Timeline
Front Desk Receptionist
Arkansas Cardiology
07.2024 - Current
Front Desk Clerk
Chenal Urgent Chiropractic
03.2023 - 09.2023
Medical Records Clerk
Little Rock Family Practice Clinic
03.2018 - 06.2021
Medical Assistant/Receptionist
Chiropractic Health and Rehabilitation
11.2016 - 09.2018
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