Jennie Lister
Mulberry
Summary
Quality management professional prepared to drive continuous improvement and operational excellence. Proven track record in leading teams, implementing quality assurance programs, and fostering collaboration to meet evolving business needs. Expertise in regulatory compliance, process optimization, and strategic planning. Known for reliability, adaptability, and delivering measurable results.
Overview
2027
2027
years of professional experience
Work History
Interim Director of Quality Management
Select Specialty Hospital
Travel
10.2024 - Current
- Facilitated essential quality functions within facilities during interim vacancy period.
- Coordinated training and orientation sessions for new DQM's to ensure seamless integration into operations.
- Led quality management initiatives to ensure compliance with healthcare regulations and standards.
- Developed and implemented quality improvement programs, enhancing patient safety and care outcomes.
- Mentored staff on best practices in quality assurance processes, fostering a culture of continuous improvement.
- Analyzed performance data to identify trends and areas for operational enhancements within the hospital.
Director of Quality Management
Select Specialty Hospital
Fort Smith, AR
06.2024 - 10.2024
- Led quality improvement initiatives to enhance patient care and safety standards.
- Developed and implemented quality management programs aligned with regulatory requirements.
- Conducted audits to ensure compliance with healthcare quality metrics and best practices.
- Mentored staff on quality assurance processes, fostering a culture of continuous improvement.
Director of Nursing
Rogers Health and Rehab
Rogers, AR
05.2023 - 06.2024
- Directed nursing operations, ensuring compliance with regulatory standards and quality care protocols.
- Implemented evidence-based practices, enhancing patient outcomes and satisfaction across the facility.
- Developed and executed strategic staffing plans to optimize workforce efficiency and address patient needs.
- Led interdisciplinary teams in delivering high-quality care, fostering collaboration among nursing staff and other departments.
Travel Registered Nurse
One Staff Medical
Travel
2020 - 2023
- Provide compassionate care for all patients in the Emergency Room including cardiac, stroke, and trauma patients. Triage Emergency Room patients. Provide patient care as primary nurse.
- Mentored junior nursing staff on best practices and emergency response techniques.
- Managed complex cases involving trauma or multiple organ system failures by providing compassionate care alongside advanced clinical interventions.
Registered Nurse
Mercy Hospital Fort Smith
Fort Smith, AR
2018 - 2023
- Provide compassionate care for all patients in the Emergency Room including cardiac, stroke, and trauma patients. Triage Emergency Room patients. Provide patient care as primary nurse.
- Collaborated with multidisciplinary teams to optimize treatment plans and enhance patient outcomes.
Clinical Nurse Manager
Mercy Hospital Ozark
Ozark, AR
2016 - 2018
- Conducted quality control assessments to maintain operational excellence and compliance.
- Developed and revised organizational policies and procedures to enhance operational efficiency.
- Directed trauma program operations for level 4 trauma hospital, ensuring compliance with standards.
- Evaluated financial reports and managed budgetary constraints to support organizational objectives.
- Led nursing staff in delivering high-quality patient care, ensuring adherence to best practices and protocols.
- Developed and implemented efficient workflow processes to enhance patient outcomes and operational efficiency.
- Mentored junior nurses, fostering professional development and improving team performance through training initiatives.
Emergency Room Nurse
Mercy Hospital Ozark
Ozark, AR
2015 - 2016
- Provide compassionate care for all patients in the Emergency Room including cardiac, stroke, and trauma patients. Triage Emergency Room patients. Provide patient care as primary nurse. Cross-trained in Med-Surge nursing, outpatient care, and in pre/post-operative area.
Education
Bachelor of Science - Nursing, Psychology
University of Arkansas- Fort Smith
Fort Smith, AR12-2015
Skills
- Effective team leadership
- Process improvement strategies
- Risk management
- Quality assurance expertise
- Quality management systems
- Root-cause analysis
Timeline
Interim Director of Quality Management
Select Specialty Hospital
10.2024 - Current
Director of Quality Management
Select Specialty Hospital
06.2024 - 10.2024
Director of Nursing
Rogers Health and Rehab
05.2023 - 06.2024
Travel Registered Nurse
One Staff Medical
2020 - 2023
Registered Nurse
Mercy Hospital Fort Smith
2018 - 2023
Clinical Nurse Manager
Mercy Hospital Ozark
2016 - 2018
Emergency Room Nurse
Mercy Hospital Ozark
2015 - 2016
Bachelor of Science - Nursing, Psychology
University of Arkansas- Fort Smith