Jennifer Allen
Mabelvale,ar
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Assistant Manager of Operations
Old Navy
10.2022 - Current
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Chicos FAS
02.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Catering Operations Manager
Cafe Cantrell
02.2013 - 09.2019
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Designed catering packages to increase sales and customer experience.
- Hired and trained both permanent and temporary staff members.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Handled payment collection and payroll of 30+ employees.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Associate of Arts - Culinary Arts And Hospitality Management
Le Culinaire-CAHMI
Little Rock, AR05.2012
Skills
- Profitability and Revenue Generation
- Employee Supervision
- Training and Mentoring
- Policy Enforcement
- Performance Tracking
- Operational Planning
- New Employee Hiring
- Customer Engagement
- Compliance Monitoring
Timeline
Assistant Manager of Operations
Old Navy
10.2022 - Current
Assistant Manager
Chicos FAS
02.2020 - 09.2022
Catering Operations Manager
Cafe Cantrell
02.2013 - 09.2019
Associate of Arts - Culinary Arts And Hospitality Management
Le Culinaire-CAHMI
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