Jennifer Broyles
Cherokee Village
Summary
Detail-oriented individual with a strong background in food safety compliance and quality assurance. Experienced in overseeing bakery operations, ensuring high standards, and fostering positive customer relationships.
Overview
6
6
years of professional experience
2003
2003
years of post-secondary education
Work History
Owner/Operator
Bella's Sweet Treats
Cherokee Village
02.2020 - Current
- Managed daily operations of a popular bakery specializing in custom desserts.
- Developed unique dessert recipes to attract diverse customer preferences.
- Oversaw inventory management to ensure fresh ingredients for all baked goods.
- Handled customer inquiries and resolved complaints to enhance satisfaction.
- Maintained cleanliness and safety standards in food preparation areas.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Customer Service Representative
The Home Depot Inc
Lacey
01.2023 - 08.2023
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints and provided effective solutions.
- Processed returns and exchanges according to company policies.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Collaborated with team members to ensure timely restocking of products.
- Handled special requests and ensured customer satisfaction throughout interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Pine Bush Highschool
Pine Bush , NYSkills
- Inventory management
- Recipe development
- Food safety compliance
- Customer service
- Conflict resolution
- Problem solving
- Adaptability
- Quality assurance
- Time management
- Attention to detail
Timeline
Customer Service Representative
The Home Depot Inc
01.2023 - 08.2023
Owner/Operator
Bella's Sweet Treats
02.2020 - Current
Pine Bush Highschool