Jennifer Delancey
Little Rock
Summary
Dynamic Frontend Team Lead at Walmart with a proven track record in enhancing customer service and operational efficiency. Skilled in problem-solving and team supervision, I developed training programs that improved onboarding and mentored staff, fostering a culture of excellence. Implemented strategies that streamlined processes, significantly reducing wait times.
Overview
8
8
years of professional experience
Work History
Frontend Team Lead
Walmart
Little Rock AR
09.2023 - Current
- Led front-end team to enhance customer experience through efficient service delivery.
- Developed and implemented training programs for new team members, improving onboarding efficiency.
- Collaborated with cross-functional teams to streamline checkout processes and reduce wait times.
- Analyzed customer feedback to identify areas for improvement in service and operations.
- Mentored junior staff on best practices in customer engagement and problem resolution.
- Oversaw daily front-end operations, ensuring adherence to company policies and standards.
Inventory Cycle Counter
Colson Caster
Jonesboro , Ar
11.2022 - 10.2024
- Conducted regular inventory counts to ensure accuracy of stock levels and minimize discrepancies.
- Utilized warehouse management systems for tracking inventory movements and updating records efficiently.
- Identified and reported inventory variances, contributing to improved accuracy in stock management processes.
- Collaborated with team members to streamline cycle counting procedures, enhancing overall operational efficiency.
- Trained new staff on inventory counting techniques and best practices to maintain high standards of accuracy.
- Supported warehouse operations by assisting with receiving, stocking, picking, packing, shipping, and other tasks as needed.
- Promoted a safe working environment while performing duties involving heavy lifting or operating material handling equipment.
Inventory Specialist
Nestle Foods
Jonesboro AR
08.2018 - 11.2022
- Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
- Developed and implemented inventory tracking systems to enhance accuracy and efficiency.
- Collaborated with cross-functional teams to streamline supply chain operations and reduce lead times.
- Trained new staff on inventory management procedures and best practices.
- Conducted regular audits of inventory processes, ensuring compliance with company standards and policies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
Education
High School Diploma -
Clay County Central
Rector, ARSkills
- Customer service
- Problem-solving skills
- Time management
- Listening skills
- Hospitality services
- Team supervision
- Relationship building and management
- Goals and performance
- Cash register operation
- Cash handling accuracy
- Opening and closing procedures
Timeline
Frontend Team Lead
Walmart
09.2023 - Current
Inventory Cycle Counter
Colson Caster
11.2022 - 10.2024
Inventory Specialist
Nestle Foods
08.2018 - 11.2022
High School Diploma -
Clay County Central