Jennifer Henderson
Enola
Summary
A seasoned Office Manager at Keeling Electric, I leveraged my expertise in office administration and exceptional organizational skills to enhance operational efficiency and foster a positive work environment. My strategic approach to budget management and customer service excellence resulted in significant cost savings and improved client satisfaction, establishing a track record of achievements and a culture of mutual respect.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
21
21
years of professional experience
Work History
Office Manager
Keeling Electric
01.2004 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
No Degree - Psychology
Central Baptist College
Conway, ARSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Mail handling
- Scheduling
- Computer skills
- Scheduling and coordinating
- MS office
- Decision-making
- Customer relationship management
- Problem resolution
- Good judgment
- Professional and courteous
- Schedule management
Timeline
Office Manager
Keeling Electric
01.2004 - Current
No Degree - Psychology
Central Baptist College
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