Jennifer Hensley
Bentonville
Summary
Accomplished customer service manager with a strong focus on enhancing guest experiences and driving sales in the wine industry. Skilled in training teams, managing inventory, and creating engaging product displays that resonate with customers and boost revenue.
Overview
16
16
years of professional experience
Work History
Wine Department Manager
Macadoodles
Springdale
11.2023 - 03.2026
- Oversaw Tasting Bar, curating weekly offerings to enhance customer experience.
- Trained staff in customer service, product knowledge, and proper stocking technique.
- Created and assembled displays to highlight seasonal offerings and exceptional values.
- Managed all Wine Department inventory.
- Ordered inventory both for the store and for special orders and events.
- Checked in orders to verify accuracy of shipments.
- Determined all Sales and Clearance items.
Wine Consultant/Manager
Liquor World
Fayetteville
11.2016 - 09.2021
- Focused on increasing wine sales through personalized customer engagement.
- Catered to each individual customer's palates and preferences, and chose curated cases of wines for them accordingly.
- Processed special orders and selected new wine products for inventory based on customer preferences and market trends.
- Organized and replenished wine inventory, ensuring optimal product availability for customer satisfaction.
Lead Server/Lead Bartender
Bordinos Restaurant and Wine Bar
Fayetteville
08.2010 - 01.2020
- As lead bartender, I created cocktails both for the cocktail list, but occasionally for events.
- On busy nights, we would produce cocktails for hundreds of guests in a timely manner.
- Instructed new staff on wine and cocktail list to prepare them for customer interactions.
- Educated staff on fine dining customer service details to enhance guest experience.
- Trained junior staff on sequence of service and POS system usage to ensure smooth operations.
Education
Russian
University of Kansas
Lawrence, KSEnglish Literature/Creative Writing
University of Arkansas
Fayetteville, ARSkills
- Inventory management
- Display merchandising
- Customer engagement
- Customer service
- Operating system proficiency
- Adaptability and learning
Timeline
Wine Department Manager
Macadoodles
11.2023 - 03.2026
Wine Consultant/Manager
Liquor World
11.2016 - 09.2021
Lead Server/Lead Bartender
Bordinos Restaurant and Wine Bar
08.2010 - 01.2020
Russian
University of Kansas
English Literature/Creative Writing
University of Arkansas