Jennifer Houchin
Bentoville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Healthcare professional prepared for responsibilities of patient access and registration roles. Extensive experience managing patient admissions and coordinating with medical staff to ensure smooth operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable in handling sensitive information and maintaining patient confidentiality.
Overview
13
13
years of professional experience
Work History
Registrar
Northwest Health System
07.2022 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Maintained accurate patient records with diligent data entry and attention to detail.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Ensured compliance with hospital protocols by staying current on industry regulations and attending regular training sessions.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
ROI Specialist
Ciox Healthcare
01.2019 - 03.2021
- Followed exact procedures for handling transfers and other releases of medical records.
- Utilized [Software] to manage and confirm patient data, such as insurance, demographic and medical history information.
- Maintained accuracy, completeness and security for medical records and health information.
- Compiled, abstracted and coded patient data using classification manuals and standard systems.
- Secured medical records against loss or unauthorized access.
- Accurately pulled patient records for upcoming appointments and procedures, typically within [Number]-hour period.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
ROI Specialist
Share Care USA
12.2016 - 05.2018
- Followed exact procedures for handling transfers and other releases of medical records.
- Utilized [Software] to manage and confirm patient data, such as insurance, demographic and medical history information.
- Maintained accuracy, completeness and security for medical records and health information.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Compiled, abstracted and coded patient data using classification manuals and standard systems.
- Secured medical records against loss or unauthorized access.
- Accurately pulled patient records for upcoming appointments and procedures, typically within [Number]-hour period.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
Chef / Cashier
Eurest Dining Services
12.2015 - 12.2016
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Collaborated with other personnel to produce and modify menus and selections.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained cash drawer of $[Amount] or more per shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Supervisor
Eureka Pizza
12.2011 - 12.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Monitored food preparation, production and plating for quality control.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained cash drawer of $[Amount] or more per shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Developed and maintained professional relations between customer, store personnel and company.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Coordinated work of team of drivers delivering across local area.
Education
High School Diploma -
Huntsville High School
Huntsville, AR05.2006
Skills
- Word Processing Software
- Problem Solving
- Epic Systems
- Patient Medical Records Maintenance
- Time Management
- Medical Release of Information ROI
- EMR Systems
- Detail-Oriented
- Customer Relations
- Cash Handling
- Team Leadership
- Basic Mathematics
- Compassionate care
- Time management
- Problem-solving
- Customer service
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Attention to detail
- Adaptable and flexible
- Reliability
- Critical thinking
- Excellent communication
- Organizational skills
- HIPAA compliance
- Cash handling
- Detail-oriented
- Patient registration
- Computer proficiency
- Data entry
- Insurance verification
Timeline
Registrar
Northwest Health System
07.2022 - Current
ROI Specialist
Ciox Healthcare
01.2019 - 03.2021
ROI Specialist
Share Care USA
12.2016 - 05.2018
Chef / Cashier
Eurest Dining Services
12.2015 - 12.2016
Supervisor
Eureka Pizza
12.2011 - 12.2015
High School Diploma -
Huntsville High School
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