Jennifer Like

• Provides direct support to customers and internal partners.
• Responsible for quality phone and email customer service and developing strong customer relationships.
• Responsible for Daily Presource and ECC reporting.
• Strives to work emails accurately and in a timely manner.
• Assists new teammates on system processes and procedures to execute daily tasks accurately and within a timely manner.
• Proficient quality for all KPIs.

• Resolved issues through careful research.
• Provides daily Valuelink resolution reports to customers offering the best alternative when product is not available and provides estimated dates of availability.
• Strives to work all backoffice unfilled tasks accurately and in a timely manner.
• Exceeds goals for quality and productivity established by workforce management.
• Assists new teammates on system processes and procedures to execute daily tasks accurately and within a timely manner.
• Worked well in a team setting, providing support and guidance

• Proven experience in customer relationship management, customer focused, and results driven.
• Processed resolution reports, orders, credits & debits, returns, invoice reprints, item availability requests and assist in resolving pricing disputes.
• Handled large volume of inbound and outbound calls, as well as requests via fax and email.
• Confirmed shipments and provided proof of delivery, updated informational spreadsheets for customers and assist with research and resolution of customer issues.
• Researched alternate methods for fulfilling customer requests, such as, contacting suppliers to have emergency orders shipped, checking stock at alternate locations, and researching substitution options.
• Maintained an excellent rapport with members of the sales team, customer care center and distribution facilities.

• Proactively researched product information.
• Ensured EDI (Fax & Email) orders are completed by cut off time.
• Consolidated product research with workflow for accurate reporting.
• Resolved inventory and shipment concerns with vendors and warehouses.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.