Jennifer McLain
Cherokee Village
Summary
Dynamic FOH Manager at Artisan Grill with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in employee training and conflict resolution, fostering a high-performing team culture. Successfully implemented upselling strategies, resulting in increased revenue and repeat business while ensuring compliance with health codes.
Overview
16
16
years of professional experience
Work History
FOH Manager
Artisan Grill
06.2021 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Grader
PECO
08.2020 - 05.2021
- Graded raw materials based on checklist of quality standards.
- Removed items of inferior grades from production lines and collected for alternate use or disposal.
- Completed on-the-job training to learn correct methods for identifying defects.
- Complied with company policies and OSHA regulations to maintain safe working conditions.
Assistant Business Office Manager
Pocahontas Healthcare
04.2020 - 08.2020
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
- Verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.
- Resolved conflicts among team members through effective communication strategies resulting in harmonious work environments.
- Provided critical support during periods of rapid growth or change by adapting quickly to evolving business needs.
- Conducted onboarding process to recruit, train and prepare new hire documentation for orientation.
- Collaborated with human resources on recruiting efforts, conducting interviews, and onboarding new hires.
- Improved filing system efficiency by digitizing documents and implementing a user-friendly electronic database.
- Streamlined office procedures by implementing efficient organizational systems and reducing redundancies.
- Updated reports, managed accounts, and generated reports for company database.
- Conducted regular audits of financial transactions ensuring accuracy, consistency, and compliance with internal policies.
- Processed weekly time cards to report employee's earnings for payroll disbursement.
- Prepared facility vouchers, expense transfers and monthly financial reports
- Maintained accurate financial records with meticulous organization and attention to detail.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created organized filing system to manage department documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized and updated databases, records and other information resources.
Administrator
Spring River Presbyterian Church
08.2016 - 06.2019
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Streamlined invoice processing, reducing average payment turnaround time.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
Nursing Staff Member
Ash Flat Healthcare & Rehab
08.2009 - 07.2017
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Developed and delivered patient education materials to enhance understanding of diagnoses, treatment options, and self-care strategies.
- Assisted physicians with diagnostic tests, treatments, and surgical procedures as needed for optimal patient outcomes.
- Enhanced patient safety by diligently monitoring vital signs, administering medications, and documenting changes in condition.
- Educated patients on self-care techniques and preventative measures for optimal health outcomes.
- Promoted continuity of care by maintaining accurate documentation and timely handoffs between shifts.
- Maintained aseptic environments by adhering to infection control policies and procedures.
- Contributed to a positive work environment through active participation in staff meetings, trainings, and mentoring new nurses.
- Served as a patient advocate, collaborating with providers to ensure appropriate care decisions were made.
- Improved patient care by implementing evidence-based practices and individualized nursing interventions.
- Supported quality improvement initiatives through data collection, analysis, and implementation of best practices in nursing care delivery.
- Conducted comprehensive health assessments leading to early detection of potential issues or complications.
- Managed time efficiently while providing high-quality care to multiple patients simultaneously.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Cna/lpn - Nursing
Ozarka College
Melbourne, ARGED - Academic
Gateway Technical College
BatesvilleSkills
- Customer service
- Employee training
- Team management
- Conflict resolution
- Health code compliance
- Operational efficiency
Timeline
FOH Manager
Artisan Grill
06.2021 - Current
Grader
PECO
08.2020 - 05.2021
Assistant Business Office Manager
Pocahontas Healthcare
04.2020 - 08.2020
Administrator
Spring River Presbyterian Church
08.2016 - 06.2019
Nursing Staff Member
Ash Flat Healthcare & Rehab
08.2009 - 07.2017
Cna/lpn - Nursing
Ozarka College
GED - Academic
Gateway Technical College
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