Jennifer Wilson
Cabot
Summary
Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft, Excel and QuickBooks software. Quality-focus administrative assistant committed to approaching administrative tasks with tenacity and attention to detail.
Healthcare professional with extensive experience in Medicaid eligibility assessments and client support. Proven track record in navigating complex eligibility criteria and delivering precise determinations. Known for strong collaboration skills and adaptability to changing program requirements.
Results-driven professional prepared for this role with focus on delivering precise eligibility assessments. Extensive background in regulatory compliance and case management. Known for collaborative teamwork and adaptability in dynamic environments. Proficient in data analysis and problem-solving.
Overview
16
16
years of professional experience
Work History
DSP
Building Bridges
07.2018 - Current
- Working with children with disabilities
- Working with day-hab therapist in teaching them basic skills
Program Eligibility Specialist
Department of Human Services
10.2022 - 03.2025
- Improved client satisfaction through clear communication of eligibility requirements and diligent follow-up on requests.
- Managed caseloads effectively, balancing workload demands while maintaining timely completion of tasks.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy regulations at all times.
- Exceeded performance metrics consistently by meeting or surpassing targets related to processing speed, accuracy rates, and customer satisfaction scores.
- Conducted thorough program application reviews, ensuring accurate determination of eligibility status for clients.
- Collaborated with team members to develop and refine procedures, optimizing the overall effectiveness of the eligibility process.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
- Collaborated with other specialists to ensure consistent interpretation of Medicaid regulations and policies.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Developed strong relationships with healthcare providers, coordinating services effectively to best serve eligible clients.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
Clarical
Arkansas Department of Health
03.2020 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Maintained detailed records of client interactions, facilitating smooth communication between team members.
- Coordinated referrals to appropriate community resources in order to holistically support the needs of clients beyond WIC services.
- Contributed positively to a collaborative team atmosphere by effectively communicating with colleagues and supervisors, sharing knowledge and providing support when needed.
- Resolved issues promptly and professionally, demonstrating empathy towards clients'' unique circumstances.
- Enhanced client satisfaction by providing efficient and accurate WIC services.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Clerical
Bills Fence Company
10.2017 - 05.2018
- Answering phones, writing fence contracts, Taking of funds from customers
- Filing and data entry
Clerical/Pht
Arkansas Department of Health
05.2009 - 02.2015
- Professionally and courteously verified appointment times with patients
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Verified patients' eligibility and claims status with insurance agencies
- Entered orders into the EMR system efficiently and without errors
- Prepared patient charts accurately and neatly for the clinic
- Evaluated patients' financial status and established appropriate payment plans
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
- Created and maintained computerized record management systems to record and process data and generate reports
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
- Maintained daily bookkeeping report
- Reconciled all payroll liabilities to the general ledger and prepared monthly payroll accrual entries
- Assisted with the day-to-day processing of payroll for 15 employees, including review of timesheets and computing pay in accordance with FLSA
- Prepared specimens for analysis and established proper chronological priorities in testing
- Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review
- Carefully reviewed test results for accuracy
Education
Associate of Science - Business Administration, Economics, Business Administration, Communications and Accounting
Arkansas State University Beebe
Beebe, AR12.2016
Skills
- Web-based
- HIPAA compliance
- Inventory management aptitude
- CLIA & OSHA compliance
- Basic Accounting Principles
- Quality assurance
- Data and statistical analysis
- Conference planning
- Sharp critical thinker
- Administrative support specialist
- Appointment Setting
- Payroll
- Medical terminology
- Advanced clerical knowledge
- Report development
- Multi-line phone proficiency
- Schedule management
- Report analysis
- Patient charting
- Filing and data archiving
- Time management
- Managing multiple projects
Timeline
Program Eligibility Specialist
Department of Human Services
10.2022 - 03.2025
Clarical
Arkansas Department of Health
03.2020 - 10.2022
DSP
Building Bridges
07.2018 - Current
Clerical
Bills Fence Company
10.2017 - 05.2018
Clerical/Pht
Arkansas Department of Health
05.2009 - 02.2015
Associate of Science - Business Administration, Economics, Business Administration, Communications and Accounting
Arkansas State University Beebe
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