Jenny Bailey
Benton
Summary
An individual who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
27
27
years of professional experience
Work History
Regulatory Administration
Arkansas State Medical Board
Little Rock
10.2023 - Current
- Processed physician complaints, corresponded with practitioners and complainants, and tracked deadlines using Excel to ensure timely resolution.
- Enter National Practitioner Data Bank reports in the system
- Managed and responded to regulatory emails to ensure compliance and timely communication.
- Handled complaint calls and regulatory inquiries to facilitate compliance and address concerns effectively.
- Prepared for Board and Committee meetings by organizing discussion packets, scheduling appearances, and coordinating communication with members, lawyers, and staff.
- Coordinated meal orders for meetings by selecting appropriate catering options and ensuring timely delivery.
Board Trainer
Arkansas State Medical Board
Little Rock
07.2008 - 10.2023
- Credentialing Specialist 2008-2012
- Maintained and organized spreadsheets to track data.
- Conducted training sessions to develop employee skills.
- Organized and archived files for easy retrieval.
- Excellent communication skills
- Advanced Clerical Knowledge
- Multi-line proficiency
- MedSuite and MedSuite Manager
- Working files for release to ordering facilities ensuring all applicable information is entered correctly and up to date. For example: all work history, any State Licenses, Malpractice Insurance, Federal DEA
- Review files for accuracy and correction
- Making any corrections noted at time of release
- Assisted with the National Commission of Quality Assurance preparation, examining documents for accuracy
- Audit files for release to ordering facilities and ensuring all NCQA requirements are met
- Handling all customer service emails and phone calls
- Resolving and forwarding all customer service tickets to appropriate department, analyzing and researching as deemed necessary
- Credentialing and Support duties as needed, collecting information for physician's files such as, current license, DEAs, Attestations, current malpractice information, Primary Practice information, Hospital staff appointments, Employment, clarification of any time gaps in work history or employment and follow up and investigate any Physician Health Committee issues, DWI or Rehab/Health issues
- Randomly total audit files for National Commission of Quality Assurance Compliancy. Review total audits with individual staff
- Created and participated in Power Point presentations for CCVS workshop for clients.
- Trains new and current staff on updating physician’s credentialing profiles, scanning organization Authorization and Release forms, attestations and Licensure Applications, requesting and updating current information
- Licensure
- Train and back-up for Data Entry Specialists
- Entering verifications received for applicants received via fax, mail and email
- Total auditing Pre-licensure files before they are forwarded to the licensure to department to ensure all information listed on the physician's application and Curriculum Vitae have been verified and entered, this would include all work history, hospital staff appointments, practice information, employment, faculty appointments, all state DEAs and Licenses have been verified and any gaps in work history have been accounted for
- Meeting with staff to review corrections needed on licensure applications and files
Medical Coder
Steve Tilley,M.D.
Little Rock
02.1999 - 07.2008
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Entering daily charge tickets and payments
- Answering multi-line phone system
- Assisting patients with billing and insurance issues
- Scheduling appointments
- Checking patients in and out and taking copayments
Education
Certification in Medical Coding - Medical Coding and Terminology
Baptist School of Allied Health
Little Rock, AR01-1999
Skills
- 75 WPM typing speed
- Professional phone etiquette
- Customer service-oriented
- Flexible
- Accurate and detailed
- Works well under pressure
- Pleasant demeanor
- Team building
- PowerPoint
- Microsoft Word
- Microsoft Excel
- Regulatory compliance
- Credentialing procedures
- Data entry management
- Complaint resolution
- Meeting coordination
- File auditing
- Multitasking Abilities
- Teamwork and collaboration
Timeline
Regulatory Administration
Arkansas State Medical Board
10.2023 - Current
Board Trainer
Arkansas State Medical Board
07.2008 - 10.2023
Medical Coder
Steve Tilley,M.D.
02.1999 - 07.2008
Certification in Medical Coding - Medical Coding and Terminology
Baptist School of Allied Health