Jeremy Simington

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Coordinated and monitored service activities to confirm work met all requirements.

• Resolved customer inquiries efficiently, ensuring high satisfaction levels.
• Processed orders and managed account updates with attention to detail.
• Assisted customers in navigating products and services, enhancing user experience.
• Collaborated with team members to streamline communication and improve workflow.
• Trained new staff on procedures, fostering a collaborative work environment.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Diagnosed and repaired equipment malfunctions to restore functionality and minimize downtime.
• Conducted routine maintenance on heavy machinery, ensuring optimal performance and compliance with safety standards.
• Utilized diagnostic tools to identify issues accurately, improving troubleshooting accuracy and response times.
• Maintained detailed service records for equipment repairs, facilitating effective communication with clients about service history.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.

• Oversaw daily operations, ensuring adherence to safety and quality standards.
• Streamlined workflow processes, improving efficiency in service operations.
• Managed customer inquiries, resolving issues to maintain high satisfaction levels.
• Conducted regular performance evaluations, providing feedback to promote professional growth.

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.

Think Big Cat Dealer Prep Intern

Performed minor service and repairs.

Performed entry level troubleshooting.