Jeremy Bradbury
New Britain
Summary
Dynamic Liability Claims Adjuster at Allstate Insurance with expertise in claims investigation and negotiation strategies. Proven track record of enhancing customer satisfaction through effective communication and compliance management. Skilled in document drafting and building strong customer relationships, consistently resolving complex claims efficiently.
Overview
21
21
years of professional experience
Work History
Liability Claims Adjuster
Allstate Insurance
Remote
02.2019 - Current
- Investigate single and multi-vehicle auto accidents using innovative tools and technology to capture recorded statements, photos and/or the review of police reports to resolve losses
- Document claims using active listening and data analysis to summarize liability decisions clearly
- Negotiate claim settlements with customers, ensuring adherence to business unit methodologies and client satisfaction
- Processed claims consistent with client and corporate policies, procedures and best practices while upholding compliance with statutory, regulatory and ethical requirements.
- Act as the primary point of contact for policyholder attorneys, leading direct negotiations to resolve disputes efficiently
- Draft and respond to attorney correspondence, requests for information, and demands to maintain compliance and mitigate legal exposure
- Communicate compassionately with customers and help them through their claim process in a fast, fair and easy manner
- Evaluated minimum coverage limits in complex claims involving single and multiple claimants.
- Act as the primary point of contact for policyholder attorneys, leading direct negotiations to resolve disputes efficiently
- Draft and respond to attorney correspondence, requests for information, and demands to maintain compliance and mitigate legal exposure
Customer Service Agent 2
Coinbase
Remote
02.2022 - 05.2024
- Managed customer calls efficiently in fast-paced call center environment.
- Delivered fast and friendly service to handle questions and service complaints.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Processed customer inquiries, payments, and service requests to ensure timely assistance.
- Coordinated with departments to resolve customer-related issues, enhancing overall service delivery.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Established trusting relationships with customers to identify and address their needs effectively.
- Anticipated needs and resolved problems to keep customers happy.
Senior Customer Service Representative
Voya Financial
Windsor
05.2018 - 02.2019
- Assist customers with inquiries about their accounts and retirement goals
- Navigated multiple systems to service customer accounts and resolve inquiries efficiently
- Educated customers on products and services to enhance their understanding and support their decisions
- Navigating customers through their 401K: mutual funds, stocks, bonds, and cash equivalents
- Established trust with customers by actively assisting them in reaching their retirement goals.
Senior Assistance Coordinator (BCBS)
Axa Assistance USA
Chicago
04.2011 - 03.2018
- Analyze policy transactions and assist customers in determining needs and eligibility of services available
- Assist in claim processing, adjusting files accordingly to take corrective action
- Manage correspondence for claim processing
- Liaised with management to determine solutions that exceeded customer needs
- Interpret plan provisions from contract systems and customer database
- Supported departments by processing backlogged claims efficiently.
- Coordinated domestic and international travel arrangements, focusing on preferred vendors to enhance customer experience
- Researched and recommended solutions to fulfill customer needs in travel, dining, event scheduling, shopping, and personal assistance
- Coordinating with a team of nurses evacuating patients from hospitals worldwide
Smart Concierge Benefits Advisor
Zest Health
Chicago
11.2015 - 11.2016
- Interpreted insurance policy benefits while investigating claim and billing inquiries from members to ensure accurate understanding and resolution.
- Scheduled appointments with providers and researched referral requests based on member preferences to facilitate timely care.
- Documented relevant information accurately and collaborated with team to resolve client and member issues, communicating complaints to manager for effective solutions.
Guest Service Agent /Concierge / Night Auditor
The Sheraton Hotels & Resorts
Chicago
07.2008 - 06.2011
- Resolved guest concerns promptly, enhancing overall guest experience and satisfaction.
- Assisted guests upon arrival at international and domestic venues, ensuring satisfaction with services provided.
- Managed client telecommunication interactions, addressing inquiries to maintain high standards of guest relations.
- Handled emergency situations calmly to ensure safety and order.
Front Office Supervisor / Night Auditor
The Hilton Suites
Chicago
12.2009 - 11.2010
- Oversee front desk operations
- Delivered guest service and leadership, ensuring consistent customer satisfaction
- Resolve customer complaints
- Trained, supervised, and scheduled staff; assisted with evaluations and made staffing adjustments as needed
- Conducted nightly audits; verified, balanced, and recorded financial data from daily transactions across departments
Trainer, EPCOT Food and Beverage
Walt Disney World
01.2005 - 08.2007
- Completed college program to develop skills and knowledge relevant to food and beverage operations.
- Trained new employees on operations and service standards at newly opened Food Court in The Land.
- Developed training programs for diverse teams at a major entertainment destination.
- Facilitated engaging workshops to enhance employee skills and knowledge.
- Collaborated with management to identify training needs across departments.
Education
Associate of Applied Science - Hospitality Management
Briarwood College
Southington, CTSkills
- Claims investigation
- Liability analysis
- Claims negotiation
- Negotiation strategies
- Claims documentation
- Compliance management
- Customer relationship management
Education Certifications
- Associate of Applied Science in Hospitality Management, Briarwood College, Southington, CT
- CPAT, 09/01/18, The Candidate Physical Ability Test is a practical exam used to test a candidate's physical ability to perform job tasks related to firefighting.
Timeline
Customer Service Agent 2
Coinbase
02.2022 - 05.2024
Liability Claims Adjuster
Allstate Insurance
02.2019 - Current
Senior Customer Service Representative
Voya Financial
05.2018 - 02.2019
Smart Concierge Benefits Advisor
Zest Health
11.2015 - 11.2016
Senior Assistance Coordinator (BCBS)
Axa Assistance USA
04.2011 - 03.2018
Front Office Supervisor / Night Auditor
The Hilton Suites
12.2009 - 11.2010
Guest Service Agent /Concierge / Night Auditor
The Sheraton Hotels & Resorts
07.2008 - 06.2011
Trainer, EPCOT Food and Beverage
Walt Disney World
01.2005 - 08.2007
Associate of Applied Science - Hospitality Management
Briarwood College