Jesselle Hernandez
B.A. Modern Languages (Business Specialization)
Ciudad Autónoma De Buenos Aires
Summary
Proactive Virtual Executive Assistant experienced in supporting senior executives and managing operational tasks. Fluent in English and Spanish. Proficient in Microsoft Office, Google Workspace, Slack, and CRMs. Recognized for handling complex tasks, improving processes, and providing excellent support.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Virtual Executive Assistant
Write.law LLC
07.2022 - Current
- Led operational strategies and revamped customer success frameworks, boosting client satisfaction and support results.
- Managed cross-functional teams to ensure on-time delivery of client-oriented solutions in a fast-paced, multi-project setting.
- Initiated key projects, driving business growth and improved user experiences in a competitive market.
- Analyzed customer feedback and market trends to refine service offerings, leading to a measurable increase in customer retention rates.
- Implemented advanced training programs for customer support teams, elevating service standards and employee skill sets.
- Supported executives in decision-making processes with thorough research and data analysis.
- Managed sensitive information and maintained confidentiality.
- Expedited resolution of issues arising from daily operational activities with prompt attention to detail.
- Assisted in the development of strategic plans through research, data analysis, and presentation preparation.
Virtual Executive Assistant
Valatam
06.2021 - 07.2022
- Managed calendars and emails, enhancing organizational efficiency.
- Conducted online research and provided customer service, ensuring quality support.
- Managed LinkedIn accounts and led generation, boosting networking and business opportunities.
- Executed proficient writing and database management tasks, maintaining high accuracy.
- Mastered various software tools, demonstrating adaptability and technical skills.
- Handled personal online tasks efficiently, showcasing versatility and multitasking ability.
Senior Coordinator
Baselang
04.2020 - 08.2021
- Optimized team workflows and significantly improved project delivery timelines through strategic leadership and proactive problem resolution.
- Fostered a collaborative environment, leading to enhanced productivity and team cohesion across business units.
- Championed the development and implementation of innovative management practices that increased operational efficiency.
Improvement and Support Analyst
Baselang
11.2019 - 04.2020
- Led recruitment and training initiatives, significantly improving team capabilities and performance.
- Developed and implemented strategic task scheduling, optimizing resource allocation and operational efficiencies.
- Engaged in critical analysis of existing processes, recommending and implementing improvements that enhanced service delivery.
- Implemented process improvements that resulted in reduced resolution times and increased first-call resolution rates.
- Developed comprehensive documentation to facilitate knowledge sharing among team members.
Education
Bachelor of Science - Modern Languages
Arturo Michelena University
Carabobo, Venezuela 05.2001 -
Skills
- CRM Management
- Calendar Management
- Spreadsheet Creation
- Proofreading
- Information confidentiality
- Customer Service
- Customer Account Management
- Customer Relationship Building
Timeline
Virtual Executive Assistant
Write.law LLC
07.2022 - Current
Virtual Executive Assistant
Valatam
06.2021 - 07.2022
Senior Coordinator
Baselang
04.2020 - 08.2021
Improvement and Support Analyst
Baselang
11.2019 - 04.2020
Bachelor of Science - Modern Languages
Arturo Michelena University
05.2001 -
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