Jessica Gray
Conway
Summary
Dedicated, detail-oriented professional seeking a role to make a positive impact through exceptional customer service. Skilled in implementing effective strategies for customer satisfaction and loyalty. Demonstrated expertise in financial transaction management and record-keeping. Looking to leverage strong organizational skills and passion for service in a dynamic work environment.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Specialist
Acxiom LLC
12.2023 - Current
- Managed accounts receivable processes, ensuring timely payment application and collections.
- Collaborates with cross-functional teams to improve cash flow management strategies.
- Trained junior staff on best practices in accounts receivable management and software tools.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
Accounts Payable Coordinator
Metal Recycling Corporation
07.2023 - 12.2023
- Processed vendor invoices, ensuring accuracy and compliance with company policies.
- Coordinated payment schedules to optimize cash flow management and maintain supplier relationships.
- Reviewed and reconciled accounts payable discrepancies, enhancing overall financial accuracy.
Front Office Assistant
Metal Recycling Corporation
04.2023 - 07.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for multiple departments, optimizing staff availability and client satisfaction.
- Developed and maintained the filing system, enhancing document retrieval efficiency and accuracy.
Retail Sales, Cosmetic Consultant
Belk
03.2022 - 02.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Trained junior consultants on product knowledge and effective sales techniques to improve team performance.
- Maintained knowledge of current trends in cosmetics, ensuring recommendations aligned with client preferences.
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
Coach
Hollenball Jrs
01.2019 - Current
- Developed strong relationships with players' families to encourage support and involvement in their athletic growth.
- Implemented personalized training plans for athletes, resulting in improved physical fitness and performance.
Sales Representative
Wilkinson's Shoe Mall
06.2020 - 02.2022
- Identified customer needs and provided tailored solutions, enhancing satisfaction and retention.
- Trained new sales team members on best practices and company policies, fostering a collaborative environment.
- Increased repeat business by fostering trust-based relationships with key clients through regular communication.
- Mentored team members, fostering skills development and enhancing overall performance.
Education
Bachelor of Science - Psychology
University of Central Arkansas
Conway, AR05-2023
Associate of Science - Psychology & Social Services
Central Baptist College
Conway, AR05-2021
Skills
- Proficient in Microsoft systems
- Account reconciliation
- Strong client relations skills
- Administrative skills/document management
- Personable and friendly
- Efficient in collaboration
- Records coordination
- Credit and collections
Timeline
Accounts Receivable Specialist
Acxiom LLC
12.2023 - Current
Accounts Payable Coordinator
Metal Recycling Corporation
07.2023 - 12.2023
Front Office Assistant
Metal Recycling Corporation
04.2023 - 07.2023
Retail Sales, Cosmetic Consultant
Belk
03.2022 - 02.2023
Sales Representative
Wilkinson's Shoe Mall
06.2020 - 02.2022
Coach
Hollenball Jrs
01.2019 - Current
Bachelor of Science - Psychology
University of Central Arkansas
Associate of Science - Psychology & Social Services
Central Baptist College
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