Jessica Hernandez
Fayetteville
Summary
Dynamic sales professional with a proven track record at America's Car-Mart, excelling in customer relationship management and team leadership. Skilled in developing strategic plans that enhance sales and service delivery, I thrive on building rapport and resolving conflicts to ensure customer satisfaction. Committed to driving business growth through effective communication and negotiation.
Overview
12
12
years of professional experience
Work History
Sales Associate
Taylor Auto sales
Springdale
08.2025 - 11.2025
- Assisted customers in selecting vehicles based on individual needs.
- Developed promotional strategies to increase sales volume.
- Maintained a clean and organized showroom to create a welcoming environment.
Sales Consultant
Midtown Kia
Tulsa
01.2025 - 06.2025
- Assisted customers in selecting vehicles that matched their needs and preferences.
- Demonstrated vehicle features and functionalities to enhance customer understanding.
- Managed customer inquiries through phone, email, and in-person interactions.
General Manager
America's Car-Mart
Muskogee
04.2015 - 01.2025
- Oversaw daily operations to ensure smooth workflow and customer satisfaction.
- Managed staff recruitment, training, and performance evaluations effectively.
- Implemented cost-saving measures while maintaining quality service levels.
- Developed strategic plans to enhance sales and service delivery standards.
- Ensured compliance with company policies and industry regulations consistently.
- Fostered a positive work environment through effective communication and leadership skills.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
Account Manager
State Farm Mutual Automobile Insurance Company
Springdale
08.2019 - 07.2020
- Educated clients on insurance products and coverage options.
- Analyzed client needs to recommend suitable policies.
- Developed relationships with new clients through cold calling and referrals from existing customers.
Account Representative
America's Car-Mart
Springdale
11.2013 - 04.2015
- Managed customer accounts to ensure timely payments
- Communicated with clients via phone and email to collect overdue payments.
- Negotiated repayment plans with clients to facilitate timely resolution of debts.
- Conducted skip tracing to locate clients in default on their loans.
- Researched customer accounts for payment history and creditworthiness.
Education
General Studies - Some college
Mesalands Community College
Tucumcari, NM05.2010
Skills
- Sales techniques
- Customer service
- Inventory management
- Customer relationship management
- Product knowledge
- Effective communication
- Problem solving
- Team leadership
- Conflict resolution
- Time management
- Negotiation skills
- Business development
- Reliable and punctual
- Building rapport
- Excellent people skills
- Verbal and written communication
Languages
English
Personal Information
Authorized To Work: US
Timeline
Sales Associate
Taylor Auto sales
08.2025 - 11.2025
Sales Consultant
Midtown Kia
01.2025 - 06.2025
Account Manager
State Farm Mutual Automobile Insurance Company
08.2019 - 07.2020
General Manager
America's Car-Mart
04.2015 - 01.2025
Account Representative
America's Car-Mart
11.2013 - 04.2015
General Studies - Some college
Mesalands Community College