Jessica McGlawn
Conway,AR
Summary
Highly organized front desk receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems and an organized and dependable social work candidate successful at managing multiple priorities with a positive attitude and willingness to take on additional responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
MedExpress Urgent Care
07.2017 - Current
- Increased guest retention by maintaining a welcoming and organized reception area.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Handled assignments independently with good judgement and critical thinking skills.
- Completed all tasks in compliance with company policies and procedures.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Social Work Intern
Conway Behavioral Health
08.2022 - 05.2023
- Educated clients on their rights and responsibilities within various social service systems, empowering them to make informed decisions.
- Evaluated clients' social, emotional and psychological needs to create appropriate interventions and treatment plans.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
Education
Master of Social Work -
University of Arkansas At Little Rock
Little Rock, AR05.2025
Bachelor's of Social Work - Social Work
University of Arkansas At Little Rock
Little Rock, AR05.2023
Associate of Arts - General Studies
University of Arkansas Community College-Morrilton
Morrilton, AR12.2020
Skills
- Payment Processing
- Business operations understanding
- Meeting Scheduling
- Front Office Management
- Conflict Resolution
- Sensitive information handling
Certification
- Arkansas Commission on Child Abuse, Rape and Domestic Violence Certificate
- Research, Ethics, Compliance, and Safety Training: CITI Program Certificate
Timeline
Social Work Intern
Conway Behavioral Health
08.2022 - 05.2023
Front Desk Receptionist
MedExpress Urgent Care
07.2017 - Current
Master of Social Work -
University of Arkansas At Little Rock
Bachelor's of Social Work - Social Work
University of Arkansas At Little Rock
Associate of Arts - General Studies
University of Arkansas Community College-Morrilton
Similar Profiles
Lacey WagnerLacey Wagner
Registered Nurse at MedExpress Urgent Care/NextCare Urgent CareRegistered Nurse at MedExpress Urgent Care/NextCare Urgent Care
Jessica LacriolaJessica Lacriola
Front Office Assistant at Optum Care, Inc. (MedExpress Urgent Care)Front Office Assistant at Optum Care, Inc. (MedExpress Urgent Care)
CHARISE BAILEYCHARISE BAILEY
Market Manager of Business Operations at MedExpress Urgent Care-OptumMarket Manager of Business Operations at MedExpress Urgent Care-Optum
Samantha LambertSamantha Lambert
Radiologic Technologist at MedExpress Urgent CareRadiologic Technologist at MedExpress Urgent Care
Jonathan ResendizJonathan Resendiz
Team Member at Academy Sports + OutdoorsTeam Member at Academy Sports + Outdoors