Jessica Ovando
Rosario
Summary
Dynamic Human Resources Administrator with a proven track record at Sport 78, excelling in employee onboarding and relations. Skilled in training new hires and enhancing team performance, contributing to a supportive work environment. Recognized for boosting customer loyalty and resolving issues effectively, fostering lasting client relationships.
Overview
23
23
years of professional experience
Work History
Salesperson
Sport 78
10.2002 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Human Resources Administrator
Sport 78
01.2022 - 04.2023
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Contributed to event marketing, sales and brand promotion.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Associate Degree In English Into Spanish Translation - Language Interpretation And Translation
Instituto Belgrano
Rosario Skills
- Employee relations
- New employee training
- Personnel file management
- Employee onboarding
- Document management
Languages
English
Advanced (C1)
Timeline
Human Resources Administrator
Sport 78
01.2022 - 04.2023
Salesperson
Sport 78
10.2002 - Current
Associate Degree In English Into Spanish Translation - Language Interpretation And Translation
Instituto Belgrano
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