Detail-oriented insurance coordinator with expertise in streamlining processes and optimizing patient service. Proven abilities in insurance verification and claims processing, resulting in reduced turnaround times and increased billing accuracy.
Overview
14
14
years of professional experience
Work History
Insurance Coordinator
Ouellette Family Dentistry
Bryant, AR
04.2018 - Current
Coordinated insurance verification processes to enhance patient service efficiency.
Developed training materials for new staff on insurance protocols and systems.
Streamlined claims submission procedures, reducing turnaround times significantly.
Analyzed patient coverage options to optimize billing accuracy and reduce discrepancies.
Front Desk Receptionist
Arkansas Family Dental
Little Rock, AR
04.2014 - 03.2018
Managed patient scheduling using electronic health record systems to optimize appointment flow.
Greeted and checked in patients, ensuring a welcoming and efficient front desk experience.
Coordinated communication between dental staff and patients, maintaining clear information exchange.
Processed insurance claims and verified patient eligibility to streamline billing procedures.
Trained new front desk staff on operational procedures and customer service standards.
Assistant Manager
Versona
Little Rock, AR
01.2012 - 03.2014
Led daily operations, optimizing staff allocation and workflow efficiency.
Developed training programs to enhance team performance and product knowledge.
Implemented inventory management systems, reducing stock discrepancies and improving accuracy.