Jessica Rogers
Little Rock
Summary
Detail-oriented insurance coordinator with expertise in streamlining processes and optimizing patient service. Proven abilities in insurance verification and claims processing, resulting in reduced turnaround times and increased billing accuracy.
Overview
14
14
years of professional experience
Work History
Insurance Coordinator
Ouellette Family Dentistry
2018.04 - Current
- Coordinated insurance verification processes to enhance patient service efficiency.
- Developed training materials for new staff on insurance protocols and systems.
- Streamlined claims submission procedures, reducing turnaround times significantly.
- Analyzed patient coverage options to optimize billing accuracy and reduce discrepancies.
Front Desk Receptionist
Arkansas Family Dental
2014.04 - 2018.03
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Greeted and checked in patients, ensuring a welcoming and efficient front desk experience.
- Coordinated communication between dental staff and patients, maintaining clear information exchange.
- Processed insurance claims and verified patient eligibility to streamline billing procedures.
- Trained new front desk staff on operational procedures and customer service standards.
Assistant Manager
Versona
2012.01 - 2014.03
- Led daily operations, optimizing staff allocation and workflow efficiency.
- Developed training programs to enhance team performance and product knowledge.
- Implemented inventory management systems, reducing stock discrepancies and improving accuracy.
Education
No Degree - Business
San Jacinto College
Pasadena, TXHigh School Diploma -
Clements High School
Sugar Land, Texas1998-05
Skills
- Insurance processes
- Insurance claims processing
- Insurance verification
- Customer service and assistance
Languages
English
Native or Bilingual
Timeline
Insurance Coordinator
Ouellette Family Dentistry
2018.04 - Current
Front Desk Receptionist
Arkansas Family Dental
2014.04 - 2018.03
Assistant Manager
Versona
2012.01 - 2014.03
No Degree - Business
San Jacinto College
High School Diploma -
Clements High School