Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Shoptaw

Benton

Summary

Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.

Overview

10
10
years of professional experience

Work History

Operations Clerical Assistant

Rineco-A Heritage Company
07.2023 - Current
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Collaborated with other clerical staff on special projects, improving overall office performance.
  • Mentored, trained and supported new staff members in office policies and procedures.
  • Contributed to a positive work environment by promoting effective communication among team members.
  • Prepared and scheduled outbound end dump paperwork and kept communication with all landfills that we deliver to for in-slots.
  • Filled in for Shipping and Receiving Clerk position due to staffing issues.
  • On call for afterhours Guard Shack support.

Customer Service Representative

Heritage Environmental Services LLC
12.2022 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Trained new personnel regarding company operations, policies and services.

Outbound Logistics Coordinator

Rineco-A Heritage Company
01.2021 - 11.2022
  • Generated documentation and information required for customer shipments.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Scheduled and coordinated trucks to maximize productivity and maintain organized calendar.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Conducted investigations to resolve issues related to logistics and cargo movements.

Shipping and Receiving Clerk

Rineco-A Heritage Company
10.2019 - 01.2021
  • First point of contact for all visitors to our property. Signed guests in and directed them to the locations they needed.
  • Audit incoming manifests for issues prior to unloading.
  • Entered all inbound loads to MMS and ensured accuracy for the safety of our receiving crew.
  • Communicated via handheld radio to direct drivers through the plant gates to be off loaded.
  • Maintained several excel spreadsheet logs for our day to day activities.
  • Created all digital forms of logs for the guard shack to keep record of inbound and outbound loads.
  • Trained new employees on policy and procedures for this position.

Certified Nursing Assistant

Arkansas Health Center
04.2014 - 09.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Transported patients to hospitals and doctor's offices to receive care as needed.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.

Education

High School Diploma -

Malvern High School
Malvern, AR
05.2008

Skills

  • File Organization
  • Scheduling and calendar management
  • Microsoft Office
  • Data Entry
  • Copying documents
  • Scanning Documents
  • Maintaining records
  • Spreadsheet Creation
  • Vital signs monitoring
  • Patient Care
  • Basic Life Support
  • Safety Precautions
  • HIPAA Compliance
  • Direct Patient Care

Timeline

Operations Clerical Assistant

Rineco-A Heritage Company
07.2023 - Current

Customer Service Representative

Heritage Environmental Services LLC
12.2022 - 06.2023

Outbound Logistics Coordinator

Rineco-A Heritage Company
01.2021 - 11.2022

Shipping and Receiving Clerk

Rineco-A Heritage Company
10.2019 - 01.2021

Certified Nursing Assistant

Arkansas Health Center
04.2014 - 09.2019

High School Diploma -

Malvern High School

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Jessica Shoptaw