Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Smith

Mansfield

Summary

Dynamic and results-driven professional with extensive experience in team leadership at SUBWAY® Restaurants. Proven ability in problem-solving and team motivation, enhancing performance and fostering collaboration. Skilled in organizational management and maintaining high standards of service, leading to improved customer satisfaction and operational efficiency.

Overview

17
17
years of professional experience

Work History

Team Leader

SUBWAY®Restaurants
04.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Kennel Manager

Cornerstone Veterinary Hospital
09.2020 - 03.2021
  • Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
  • Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
  • Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
  • Streamlined record keeping for better tracking of daily activities and animal health data.
  • Enhanced animal care standards through regular monitoring and updating of health protocols.
  • Implemented safety measures to minimize risks of accidents or injuries among staff members and animals.

Special Needs Manager

Bost Inc
01.2017 - 03.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Participated in ongoing professional development opportunities to stay current on best practices for supporting the specific needs of each client population served.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Ensured safe living environment by meticulously following health and safety guidelines.

Customer Service Manager

Walmart
02.2008 - 10.2011
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

GED -

Adult Education Center
Fort Smith, AR
05-2013

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Organizational skills
  • Overseeing daily activities

Timeline

Team Leader

SUBWAY®Restaurants
04.2021 - Current

Kennel Manager

Cornerstone Veterinary Hospital
09.2020 - 03.2021

Special Needs Manager

Bost Inc
01.2017 - 03.2021

Customer Service Manager

Walmart
02.2008 - 10.2011

GED -

Adult Education Center

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Jessica Smith