Jessica Stout
Cotter
Summary
Dynamic Customer Service Representative with proven success at Scott Petroleum, excelling in inventory control, product sales and accounts receivable processing. Adept at enhancing client relationships and training staff, I consistently resolve complex issues while maintaining high service standards. My proactive approach has driven significant improvements in operational efficiency and customer satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service Rep.
Scott Petroleum
Gassville
04.2022 - Current
- Create monthly & quarterly inventory, sales & AR reports
- Dispatching multiple delivery drivers & service crews
- Front desk reception for phone & sales
- Cold calling to solicit businesses & homeowners for sales/services
- Daily reconciliation, deposits & invoicing
- Creating, printing and mailing statements
- Maintain the front desk & answer all questions for walk-in customers
- Maintain the brochures & showroom floor
- Sale appliances, services, and fuel to walk in customers
- Answering phones & scheduling deliveries to new & existing customers
- Training new office staff
- Worked with Division Manager and Regional Manager to train new employees on software and job responsibilities
- Trouble ticket resolution for escalated customer service issues
- Monitor Auto Bill Pay, Auto Fill, Period Delivery & Service schedule to maintain optimum services for customers & time optimization of staff
- Monthly collections reports, calling, letters, & emails
- Accounts Payable
- Complete & monitor work orders & related inventory
Location Supervisor/CSR
Reeves Propane
Gassville
02.2019 - 04.2022
- Create monthly & quarterly inventory, sales & AR reports
- Dispatching multiple delivery drivers & service crews
- Front desk reception for phone & sales
- Cold calling to solicit businesses & homeowners for sales/services
- Daily reconciliation, deposits & invoicing
- Creating, printing and mailing statements
- Maintain the front desk & answer all questions for walk-in customers
- Maintain the brochures & showroom floor
- Sale appliances, services, and fuel to walk in customers
- Answering phones & scheduling deliveries to new & existing customers
- Training new office staff
- Worked with Division Manager and Regional Manager to train new employees on software and job responsibilities
- Trouble ticket resolution for escalated customer service issues
- Monitor Auto Bill Pay, Auto Fill, Period Delivery & Service schedule to maintain optimum services for customers & time optimization of staff
- Monthly collections reports, calling, letters, & emails
- Accounts Payable
- Complete monthly & quarterly reports for Managers
- Door to door sales and cold calling to solicit businesses for sales/services
- Creating, printing and mailing statements
- Maintaining licensing records for employees
- Monthly/Quarterly inventory/warehouse reconciliations
- Complete & monitor work orders & related inventory
Water Office Manager
City of Cave City/Cave City Water Dept
Cave City
01.2011 - 02.2019
- Complete monthly, quarterly, & yearly financial reports
- Complete all payroll functions & generate end of year tax statements
- Take minutes at all council meetings & present financial reports to the city council (Appointed twice to complete City Recorder elected position terms when the previous someone resigned.)
- Work with auditors for yearly legislative and financial audits
- Billing, Accounts Payable, & Accounts Receivable duties
- Schedule meter reading & work orders for employees
- Keep records & schedule classes for employee licensing regulations
- Dispatch police, fire, street, water, sewer & parks employees as needed
- Assist customers, citizens, mayor & council members in person & by phone on a daily basis
Waitress
Colton’s Steakhouse
Batesville
12.2017 - 12.2018
- Took orders for food and drinks and delivered them to guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Replenished beverages when necessary.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Prepared checks accurately and processed payments promptly.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Administrative Assistant
White River Medical Center Foundation
Batesville
01.2008 - 01.2010
- Completed monthly, quarterly, and yearly reports
- Generated end of year tax statements for donors
- Worked with IRS and tax firms to resolve legal issues
- Took minutes at board meetings & presented financial reports to the Board of Directors
- Worked with a team to overhaul & maintain the health system website
- Responsible for all website updates & creation of new content
- Head of WRHS Foundation Golf Classic Planning Committee
- Worked with a team to publish a quarterly newsletter
- Assisted team with multimillion-dollar investment campaign
- Managed donor tracking software for all past, present, & possible donors
- Answered phones & worked with donors on a daily basis
Business Representative
CenterPoint Energy
Batesville
01.2005 - 01.2008
- Maintained filing system regulated by the Arkansas Public Service Commission
- Drew in new gas main & service lines on office mapping books
- Tracked & monitored regulatory & compliance issues
- Created & dispatched daily service & construction work orders to techs
- Handled customer complaints, processed payments, answered phones, & general clerical duties
- Complete & monitor work orders & related inventory
Office Manager/Budget Director
Batesville Area Chamber of Commerce
Batesville
01.2004 - 01.2005
- Completed all accounts payable, accounts receivable, & payroll duties
- Completed monthly, quarterly, & yearly reports
- Took minutes at meetings & presented financial reports to the Board of Directors
- Generated W-2 & 1099 tax forms at year end for employees
- Reported, tracked, & processed both state and federal employer tax payments
- Worked with IRS & tax firms to resolve legal issues
- Worked with the Board of Directors with financial planning & yearly budgets
- Worked with a team to build & maintain a tourism/economic development website
- Responsible for all website updates
- Worked with staff & volunteers to plan White River Water Carnival
- Worked with a team to publish a monthly newsletter
- Organized/restructured membership database & filing system
- Responsible for mailing all vacation/relocation packages
- Answered phones & worked with the public on a daily basis
Work Study/Payroll Office
U of A Community College at Batesville
Batesville
01.2003 - 01.2004
- Completed monthly & quarterly payroll reports
- Completed reports & payments for weekly, monthly, & quarterly payroll taxes
- Assisted in processing payroll
Utility Operator
UniFirst Corp
Cave City
01.1995 - 01.2002
- Assisted departments in reaching daily quotas
- Utility Operator - Float to fill in as needed in multiple departments on various jobs to cover for absent staff
- Tested applicants on sewing abilities
- Employee orientation on company quota expectations
- Trained new employees on many different sewing machines
- Trained new employees on quality expectations
Education
Associate - Business - Accounting Focus
University of Arkansas Community College
Batesville, AR01.2004
High School Diploma -
Cave City School
Cave City, AR05-1996
Skills
- Service Excellence
- Prospective Client Engagement
- Inventory Control
- Accounts Receivable Processing
- Accurate Financial Reporting
- Trouble Ticket Management
- Data entry
- Dispatching services
- Employee training
- Effective communication
- Problem solving
- Time management
- Sales support
- Client relationship management
- System implementation
- Inbound and outbound calling
- Client relations
- Calendaring
- Microsoft PowerPoint
- Document control
- Money handling
- Quality control
- Multitasking and organization
- Coordination
- Microsoft Office Suite
- Sales expertise
- Customer relations
- Multi-line telephone operations
- POS systems expert
- Multi-task management
- High-energy attitude
- Microsoft office expertise
- Product sales
- Problem resolution
- Service upselling
- Microsoft outlook
- Report generation
- Microsoft Excel
- Punctuality and reliability
- Call escalation
- Staff training
- Credit adjustments
Certification
- 10+ years
- SAP: 4+ years
- Suburban Utilities: 2+ years
- ADDs Software: 3+ years
- Otodats Tank Monitoring: 4+ years
- Google Docs: 4+ years
- Microsoft Teams: 4+ years
- Web Maintenance: 3+ years
- Accounts Receivable: 10+ years
- Accounts Payable: 10+ years
- Payroll: 10+ years
- Dispatch & Scheduling: 10+ years
- Customer Service Rep: 10+ years
- Sales: 2+ years
- Office Management: 10+Years
- Conduct New Employee Orientation: 10+years
- Training New Employees: 10+ years
Timeline
Customer Service Rep.
Scott Petroleum
04.2022 - Current
Location Supervisor/CSR
Reeves Propane
02.2019 - 04.2022
Waitress
Colton’s Steakhouse
12.2017 - 12.2018
Water Office Manager
City of Cave City/Cave City Water Dept
01.2011 - 02.2019
Administrative Assistant
White River Medical Center Foundation
01.2008 - 01.2010
Business Representative
CenterPoint Energy
01.2005 - 01.2008
Office Manager/Budget Director
Batesville Area Chamber of Commerce
01.2004 - 01.2005
Work Study/Payroll Office
U of A Community College at Batesville
01.2003 - 01.2004
Utility Operator
UniFirst Corp
01.1995 - 01.2002
Associate - Business - Accounting Focus
University of Arkansas Community College
High School Diploma -
Cave City School
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