Jessica Taylor
Pine Bluff
Summary
Proven leader with a track record of enhancing customer satisfaction at Woodshed BBQ through effective problem-solving and a positive attitude. Skilled in cash handling and team leadership, demonstrated by minimizing discrepancies and training staff to uphold high service standards. Achieved notable improvements in operational efficiency and customer service, contributing to increased repeat business.
Overview
23
23
years of professional experience
Work History
Front End Management /Shift Leader
Woodshed BBQ
07.2022 - 12.2024
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Head Waitress
Amerson's Grub and Stuff
05.2020 - 06.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Bussed and reset tables to keep dining room and work areas clean.
- Ensured compliance with health regulations through regular staff training on food safety protocols.
- Monitored inventory levels for tableware, glassware, and flatware, reducing shortages during peak times.
- Improved customer satisfaction by providing attentive and friendly service to patrons.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
Assistant Manager
Tobacco Superstore
11.2018 - 01.2020
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Medical Secretary
Chilton Memorial Hospital
01.2002 - 06.2005
- Supported office staff and operational requirements with administrative tasks.
- Obtained payments from patients and scanned identification and insurance cards.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Education
High School Diploma -
Dollarway Highschool
Pine Bluff, AR05-2000
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
Timeline
Front End Management /Shift Leader
Woodshed BBQ
07.2022 - 12.2024
Head Waitress
Amerson's Grub and Stuff
05.2020 - 06.2022
Assistant Manager
Tobacco Superstore
11.2018 - 01.2020
Medical Secretary
Chilton Memorial Hospital
01.2002 - 06.2005
High School Diploma -
Dollarway Highschool
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