Jessica Thompson
Lincoln
Overview
9
9
years of professional experience
Work History
Senior Supply Chain Analyst
Walmart Home Office
Bentonville
02.2025 - Current
- Scaled carrier network by 3,302 carriers (+256%) and added 996 active carriers (+253%) in FY26.
- Supported execution of 14,000+ loads, generating $20M+ in FY26 revenue.
- Sourced and vetted 9,000+ carriers; advanced 8,000+ into the onboarding pipeline.
- Leveraged AI development tooling to automate carrier onboarding reminder emails, reducing manual follow-ups and improving completion.
- Collaborated with cross-functional partners to deliver weekly KPIs; identified exceptions and troubleshot issues, driving actions that enhanced performance.
- Troubleshot Retail Link issues affecting internal teams and customers; partnered with product and ops stakeholders to restore workflow continuity.
- Conducted daily audits of tasks and workflows, enhancing accuracy and ensuring process adherence.
International Supply Chain Coordinator
Watco Logistics
Lowell
06.2024 - 02.2025
- Coordinated daily operations for international container shipments, ensuring on-time execution from booking through departure.
- Communicated pricing options, timelines, and constraints for import/export container movements to customers, enhancing decision-making.
- Collected and validated required documentation from customers and steamship lines to support compliance and timely submission of mandated forms.
- Collaborated with internal partners to resolve shipment exceptions and implement solutions to complex challenges.
Logistics Coordinator
Legacy Logistics
Salt Lake City
08.2020 - 05.2024
- Managed 20–30 shipments per week end-to-end (quoting, carrier sourcing, pickup/delivery appointments, in-transit execution, and closeout).
- Negotiated rates and secured capacity, balancing cost, service, and timing constraints to ensure efficient shipment management.
- Provided proactive updates to customers and resolved exceptions (delays, appointment changes, carrier issues) to maintain service levels.
- Obtained proof of delivery (POD) and collaborated with accounting for timely billing and effective issue resolution.
- Recognized with high-volume performance awards for loads moved and consistent execution.
Full-time Volunteer Representative
The Church of Jesus Christ of Latter-day Saints
Phoenix
09.2017 - 01.2018
- Trained and motivated team of 150+ volunteers, enhancing time management skills and encouraging effective collaboration.
- Coordinated community service projects to support local outreach initiatives.
- Facilitated training sessions for new volunteers and members.
- Supported multiple community groups (50+ members) by addressing diverse needs through humanitarian and organizational efforts.
- Assisted in organizing events to promote church activities and missions.
Education
B.S. - Business Management (Operations)
Brigham Young University–Idaho (BYU–Idaho)
Rexburg, ID07-2020
Skills
- Supply chain modeling
- Replenishment fundamentals
- KPI tracking
- Exception management
- Process auditing
- Compliance documentation
- Data analysis
- Retail Link expertise
- Microsoft Excel proficiency
- Cross-functional collaboration
- Carrier onboarding
- Vendor communication
Awards
- Big W Award (Walmart), Peer-nominated award for teamwork, ownership, and business impact
- High-Volume Awards (Legacy Logistics), Recognition for loads moved / volume execution
Timeline
Senior Supply Chain Analyst
Walmart Home Office
02.2025 - Current
International Supply Chain Coordinator
Watco Logistics
06.2024 - 02.2025
Logistics Coordinator
Legacy Logistics
08.2020 - 05.2024
Full-time Volunteer Representative
The Church of Jesus Christ of Latter-day Saints
09.2017 - 01.2018
B.S. - Business Management (Operations)
Brigham Young University–Idaho (BYU–Idaho)