Jessica Tyer
Jonesboro,AR
Summary
Dynamic Clinic Director with a proven track record at KidSPOT Pediatric Therapies, enhancing patient care through innovative program implementation and effective operations management. Skilled in HIPAA compliance and employee training, I fostered a collaborative environment that improved patient satisfaction and streamlined clinic processes, ensuring optimal care delivery and team performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinic Director
Kidspot Pediatric Therapies
12.2023 - Current
- Streamlined clinic operations for increased efficiency through staff training and process improvements.
- Ensured optimal use of clinical space by managing schedules efficiently.
- Expanded clinic offerings, introducing new services in response to community needs and demands.
- Improved patient satisfaction by implementing innovative treatment programs and protocols.
- Established strong partnerships with referring physicians in order to streamline referrals between practices leading to enhanced coordination of care.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Clinic Director
Kidspot Pediatric Therapies
10.2022 - 12.2023
- Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
- Assessed staffing needs, hired qualified personnel, and provided ongoing professional development opportunities for all team members.
- Implemented data-driven decision-making processes to optimize clinic performance and patient outcomes.
- Coordinated interdisciplinary teams for seamless delivery of care across various specialties within the clinic setting.
- Promoted a supportive work environment by fostering teamwork and open communication among staff members.
- Enhanced patient care with the development of comprehensive treatment plans tailored to individual needs.
- Boosted clinic''s reputation, establishing relationships with local healthcare providers and organizations.
Clinical Director
Miracle Kids Success Academy
04.2020 - 09.2021
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Promoted a safe working environment for staff by enforcing strict adherence to safety protocols and addressing potential hazards promptly.
- Facilitate hiring of qualified Miracle Kids Success Academy personnel by interview applicants and making recommendations for employment.
- Participated in community outreach programs to promote awareness about mental health disorders and available treatments.
- Enhanced staff retention rates by implementing comprehensive wellness and professional development programs.
- Conducted regular staff performance evaluations, identifying development opportunities and fostering motivated workplace environment.
- Increased clinic's community outreach, organizing health fairs and wellness seminars to promote public health awareness.
Marketing Director
Miracle Kids Success Academy
08.2018 - 04.2021
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Cultivated strong media presence, securing favorable coverage in top-tier publications through effective public relations strategies.
- Created and managed social media campaigns to increase brand engagement.
- Created content and promotional materials to drive engagement and conversions.
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Planned and executed internal and external marketing events.
- Tracked and reported on marketing campaign responses.
- Increased customer engagement through the creation of compelling social media content and strategies.
Early Childhood Developmental Specialist
Miracle Kids Success Academy
05.2012 - 08.2017
- Guided developmentally disabled children through customized day programs.
- Served as an advocate for clients within educational settings, ensuring access to appropriate accommodations and supports to promote academic success.
- Maintained detailed records of each client''s progress, ensuring accurate documentation for future reference and collaboration among team members.
- Participated actively in professional development opportunities staying current with best practices in the field of developmental disabilities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Enhanced classroom management by implementing clear expectations, routines, and positive reinforcement strategies.
- Improved student communication skills by incorporating group projects and collaborative activities.
- Supported children with special needs by adapting lesson plans and providing appropriate accommodations for their success.
- Integrated hands-on, play-based activities to reinforce foundational concepts while promoting creativity and critical thinking skills.
- Optimized instructional time by effectively managing transitions between activities and maintaining consistent daily schedules.
- Collaborated with multidisciplinary teams to identify student needs, develop interventions, and monitor progress toward goals.
- Boosted children''s social-emotional development through targeted lessons on empathy, self-regulation, and conflict resolution.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Created safe and nurturing learning environment for preschoolers.
- Modeled positive behavior and communication skills for students.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Education
Bachelor of Science - Interdisciplinary Studies
Arkansas State University
Jonesboro, AR05-2012
Skills
- Operations management
- Program implementation
- Employee training
- Administrative leadership
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Adaptability and flexibility
- Decision-making
Certification
- Handle With Care Instructor - April 2025- Currently
- CPR/First Aid Instructor- April 2025- Currently
- ServeSafe Manager- June 2024- Currently
- Leading Difficult People- 2023
- Identifying and Developing Your Personal Leadership Skills- 2023
Timeline
Clinic Director
Kidspot Pediatric Therapies
12.2023 - Current
Clinic Director
Kidspot Pediatric Therapies
10.2022 - 12.2023
Clinical Director
Miracle Kids Success Academy
04.2020 - 09.2021
Marketing Director
Miracle Kids Success Academy
08.2018 - 04.2021
Early Childhood Developmental Specialist
Miracle Kids Success Academy
05.2012 - 08.2017
Bachelor of Science - Interdisciplinary Studies
Arkansas State University
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