Summary
Overview
Work History
Education
Skills
Timeline
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Jessie Hernandez

Jessie Hernandez

Fort Smith

Summary

Dynamic and dedicated professional with extensive experience in customer service at Domino's Pizza. Proven ability to multitask and resolve issues efficiently while maintaining high standards of cleanliness and safety. Strong teamwork skills and a commitment to continuous learning, ensuring exceptional service delivery in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Crew Member

Whataburger
01.2024 - Current
  • Assisted in food preparation, ensuring adherence to safety and hygiene standards.
  • Delivered exceptional customer service, responding to inquiries and resolving issues promptly.
  • Collaborated with team members to maintain operational efficiency during peak hours.
  • Operated kitchen equipment safely while following proper usage guidelines.
  • Maintained cleanliness of workstations, promoting a safe and sanitary environment.
  • Adapted quickly to changing tasks in fast-paced environments, demonstrating flexibility and readiness.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.

Customer Service Representative

Domino's Pizza
10.2024 - 12.2025
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Processed customer orders using CRM systems, ensuring timely fulfillment and satisfaction.
  • Collaborated with team members to improve service delivery and streamline communication processes.
  • Maintained knowledge of product offerings to effectively address customer needs and concerns.
  • Participated in training sessions to enhance product knowledge and service techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Van Buren Highschool
Van Buren, AR

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Cleaning
  • Taking orders
  • Basic math
  • Drive-thru operations
  • Food preparation
  • Heavy lifting
  • Learning agility
  • Valid Driver's license
  • Food running
  • Willingness to learn
  • Problem-solving
  • Flexible schedule
  • Community service
  • Uniform maintenance
  • Self-discipline
  • Drill and ceremony
  • First aid training

Timeline

Customer Service Representative

Domino's Pizza
10.2024 - 12.2025

Crew Member

Whataburger
01.2024 - Current

High School Diploma -

Van Buren Highschool

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Jessie Hernandez