Jim Stuart
Rogers
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Zips Car Wash
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
RBT
Inner Circle Autism Network
10.2024 - 02.2025
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
Paraeducator, Special Education
Rogers Public Schools
12.2022 - 06.2024
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
Basketball Coach
Rogers Public Schools
12.2022 - 06.2024
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Enhanced player skills through personalized coaching and feedback.
- Promoted good sportsmanship with competing teams on- and off-field.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
- Adjusted coaching style according to each athlete''s learning style to maximize potential improvement.
- Developed strong relationships with athletes'' parents to encourage open communication and collaboration regarding player development.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Collaborated with school administration to ensure adherence to academic requirements for studentathletes.
- Promoted community-focused team image, leading to increased attendance at games and events.
Site Director
YMCA Greater Seattle
11.2021 - 12.2022
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
- Cultivated a culture of excellence by setting clear expectations for team members while providing support for their professional development goals.
- Established strong relationships with clients, fostering long-term partnerships and repeat business.
- Oversaw financial management activities including budgeting, forecasting, and expense tracking to ensure fiscal responsibility.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
Boatswain's Mate
US Coast Guard
07.2006 - 11.2019
- Assisted in damage control efforts during emergencies, effectively mitigating risks to personnel and equipment safety.
- Managed inventory control systems, maintaining accurate records of necessary supplies for continued operational success.
- Facilitated effective communication between the bridge and deck crew for efficient completion of tasks during underway replenishment evolutions.
- Reduced potential hazards by swiftly identifying and reporting any unsafe conditions or damaged equipment to the proper authorities.
- Implemented security measures throughout the ship, contributing to a secure environment for both crew members and sensitive information.
- Contributed to successful search and rescue missions by proficiently operating small boats and deploying appropriate lifesaving equipment.
- Exemplified strong leadership skills while serving as watchstander, effectively managing deck crew duties and maintaining a safe environment for all personnel onboard.
- Conducted regular drills to maintain proficiency in firefighting, first aid, man overboard recovery, and abandon ship procedures among the crew.
- Operated large marine vessels by adjusting speed, steering craft and utilizing navigation instruments.
- Towed and maneuvered vessels in harbors and open seas, communicating movements to passing vessels.
- Researched and evaluated natural phenomena to minimize issues regarding tides, currents, winds and weather events.
- Consulted maps, weather reports or navigation equipment to determine and direct ship movements.
- Directed ships' speeds using specialized knowledge of local winds, water depths and hazards.
Education
Master of Science - Physical Education
University of Arkansas
Fayetteville, AR08-2026
Bachelor of Science - Business Psychology
Palo Alto University
06-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Zips Car Wash
03.2025 - Current
RBT
Inner Circle Autism Network
10.2024 - 02.2025
Paraeducator, Special Education
Rogers Public Schools
12.2022 - 06.2024
Basketball Coach
Rogers Public Schools
12.2022 - 06.2024
Site Director
YMCA Greater Seattle
11.2021 - 12.2022
Boatswain's Mate
US Coast Guard
07.2006 - 11.2019
Master of Science - Physical Education
University of Arkansas
Bachelor of Science - Business Psychology
Palo Alto University
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