Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
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Jimmy Menendez

Centerton,AR

Summary

A high-energy individual with a positive mindset. Who is always looking for new ways to grow. Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.

Overview

20
20
years of professional experience

Work History

Retail Sales Consultant

AT&T
02.2024 - Current
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Increased sales and customer satisfaction through personalized servicing.

Assistant Manager

Sonic
09.2021 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

General Manager

Taco Bell
01.2005 - 10.2021
  • Scheduling
  • Team Development
  • Sales Growth
  • Recruting

Small Buisness Finance Advisor

LenCred
02.2017 - 04.2019
  • Help clients read and understand their credit reports
  • Create Funding plans for each consultation
  • Present information about our company at networking events

Director of Call Center Operations

LenCred
01.2016 - 02.2017
  • Communicated with lead providers
  • Presented performance data to CEO and other board members
  • Developed and streamlined workflow for the department
  • Research and found new lead providers

Call Center Manager

LenCred
10.2015 - 12.2015
  • Oversee call center productivity
  • Training new team members
  • Goal setting for the team
  • Script building for the team
  • Director Of Call Center Operations

Education

People Development Sales Leadership -

H.U.N.G.R.Y -

Taco Bell
04.2011

High School Diploma -

Rogers High School
05.2006

Skills

  • Customer Satisfaction
  • Verbal Communication
  • Technical skills
  • Sales Development
  • Upselling strategies
  • Team Leadership
  • Staff Training and Development
  • Operations Management
  • Sales management
  • Business Administration

Accomplishments

Top 25 performing stores in the nation (2010,2012) In two different locations


High Flyers Award (04/2011, Taco Bell, Highest Percent of satisfied customers in the company.


Highest Profit Award in lenCred for having the highest growth in bottom line profit in a quarter.

Additional Information

  • Achievements/Tasks Achievements/Tasks Achievements/Tasks Achievements/Tasks Achievements/Tasks

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Consultant

AT&T
02.2024 - Current

Assistant Manager

Sonic
09.2021 - 02.2024

Small Buisness Finance Advisor

LenCred
02.2017 - 04.2019

Director of Call Center Operations

LenCred
01.2016 - 02.2017

Call Center Manager

LenCred
10.2015 - 12.2015

General Manager

Taco Bell
01.2005 - 10.2021

People Development Sales Leadership -

H.U.N.G.R.Y -

Taco Bell

High School Diploma -

Rogers High School

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Jimmy Menendez