Summary
Overview
Work History
Education
Skills
Timeline
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Joanna Estrada

Batesville,AR

Summary

I handle customers on a daily basis and always ensure to have a smile on my face no matter what. I have always enjoyed working and have a positive attitude. I am bilingual and possess excellent communication skills. I am friendly towards my fellow coworkers and customers. I am a rapid learner and am always eager to learn new material.

Overview

6
6
years of professional experience

Work History

Universal Banker

Citizens Bank
05.2021 - Current
  • Opened checking, savings, money market and certificates of deposit accounts.
  • Helped translate whenever needed in person or over phone.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and managed phones when available.
  • Collaborated with team members to achieve branch duties such as ATM maintenance, supply orders, made schedules, monthly alarms, and further tasks.

Lead Teacher

Stars Academy
05.2018 - 05.2021
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Established positive relationships with parents through regular communication regarding student progress.
  • Rode on van when short staffed to ensure children were safely picked up and dropped off from school.
  • Handled Spanish phone calls when parents needed to be updated on any issues regarding their children.

Education

Springdale High School
Springdale, AR
05.2016

Skills

    Bilingual

    Customer Service Skills

    Loyal and Trustworthy

    Time Management

    Friendly and Outgoing

    Dependable

    Organization Skills

Timeline

Universal Banker

Citizens Bank
05.2021 - Current

Lead Teacher

Stars Academy
05.2018 - 05.2021

Springdale High School

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Joanna Estrada