Joanna Loretz
Conway
Summary
Pre-med biology student with hands-on experience in dermatology and urology clinics, skilled in patient communication, scheduling, and supporting clinical staff. Brings strong attention to detail, reliability, and leadership developed through management and coaching roles. Eager to contribute to and expand clinical knowledge through shadowing opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Arkansas Urology
06.2025 - Current
- Managed patient check-in and check-out processes efficiently to enhance office workflow.
- Coordinated appointment scheduling and reminders to optimize patient flow.
- Processed billing and payment transactions accurately, ensuring timely collections.
- Maintained electronic health records with precision, ensuring data integrity and accessibility.
Medical Receptionist
Gibson and Guthrie Dermatology
06.2025 - 08.2025
- Facilitated communication between patients and medical staff to address inquiries promptly.
- Assisted patients in completing medical forms, ensuring compliance with regulations.
- Verified insurance information to ensure coverage for medical services provided.
Gymnastics Coach
Sonshine Academy
08.2024 - 12.2024
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts' confidence levels by offering constructive feedback and personalized support.
Grocery Store Manager
Mad Butcher
06.2022 - 12.2024
- Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.
- Coordinated special events such as promotional sales, seasonal celebrations, and in-store demonstrations to drive foot traffic and generate additional revenue.
- Managed nightly cash office operations, including balancing store funds and overseeing all lottery and tobacco inventory and compliance.
- Optimized space utilization within the store layout for improved product visibility, easier navigation, and increased sales opportunities.
Education
Bachelor of Science - Biology
University of Central Arkansas
Conway, AR05-2028
High School Diploma -
Sheridan High School
Sheridan, AR05-2024
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Referral verification
- Customer service
- Problem-solving
Certification
- CPR/AED
Timeline
Medical Receptionist
Arkansas Urology
06.2025 - Current
Medical Receptionist
Gibson and Guthrie Dermatology
06.2025 - 08.2025
Gymnastics Coach
Sonshine Academy
08.2024 - 12.2024
Grocery Store Manager
Mad Butcher
06.2022 - 12.2024
Bachelor of Science - Biology
University of Central Arkansas
High School Diploma -
Sheridan High School