Joanna Rainey
Jacksonville
Summary
Results-driven Store Manager with 11 years of experience in leadership and inventory management. Led initiatives in Six Sigma and quality control to optimize operations, while implementing innovative visual merchandising strategies. Focused on enhancing customer satisfaction and driving business growth through strategic planning and effective team collaboration.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Bank of America
North Little Rock
12.2025 - Current
- Provided personalized banking solutions to enhance customer financial well-being.
- Assisted clients with account inquiries and transaction processing efficiently.
- Educated customers on bank products and services to meet their needs.
- Cultivated strong relationships with clients through regular follow-ups and communication.
- Resolved customer issues promptly, ensuring high satisfaction levels consistently.
JEWELRY CONSULTANT
Kay Jewelers
North Little Rock
05.2022 - 03.2026
- Guided customer interactions to improve satisfaction and optimize store operations.
- Achieve sales targets by effectively presenting product features and financing options.
- Fostered customer-focused environment by managing store traffic and handling administrative tasks.
- Utilize product knowledge to tailor recommendations, boosting customer engagement.
- Contribute to team goals through collaboration and proactive problem-solving.
- Organized jewelry items to enhance visual appeal and increase sales.
STORE MANAGER
Rally House
North Little Rock
12.2023 - 12.2025
- Hired and retained top talent
- Leveraged KPIs to drive sales growth.
- Coached and Developed associates into their next role within the company, many being in leadership roles.
- Re-merchandised store layout, increasing sales from 450,000/yr to 825,000/yr.
ASSISTANT STORE LEADER - VISUAL
Altar'd State
Little Rock
09.2022 - 12.2023
- Analyzed sales data to develop strategies that increased revenue and enhanced store performance.
- Collaborate with Visual DL to enhance store aesthetics and optimize product displays.
- Mentored team members, resulting in improved skills and strengthened team performance.
- Coordinate new product placements to ensure effective inventory management and visual satisfaction for the guests.
- Implement loss prevention measures to safeguard company assets and minimize shrinkage.
- Analyzed Daily Sales Reports to identify trends, enabling strategic adjustments that drove substantial improvements in sales performance.
- Coached and developed team members, resulting in noticeable gains in productivity and improved customer service ratings.
- Fostered a positive team environment, encouraging open communication and collaboration to achieve common goals.
GUEST LEAD
Altar'd State
Little Rock
10.2021 - 09.2022
- Manage store opening/closing, ensuring visual appeal and sales targets are met.
- Guide Brand Reps with real-time training for skill enhancement.
- Ensure store aesthetics attract and retain customers.
- Implemented inventory management strategies, achieving substantial improvements in stock accuracy and reducing excess inventory.
- Fostered a customer-centric culture among staff, enhancing service delivery and strengthening customer loyalty through personalized experiences.
- Analyzed sales data to identify trends, informing strategic decisions that led to marked gains in revenue and customer engagement.
- Mentored team members in product knowledge, fostering a collaborative environment that improved overall team performance and morale.
- Streamlined staff scheduling processes, enhancing operational efficiency and enabling a noticeable increase in customer satisfaction.
- Orchestrated staff training programs that improved customer service ratings, contributing to increased sales and enhanced brand reputation.
- Developed training plans for internal growth.
- Hired top talent to maintain store expectations and integrity.
- Analyzed daily sales metrics to identify trends, driving strategic adjustments that enhanced overall store performance.
- Mentored Brand Reps through hands-on training, fostering a collaborative environment that improved knowledge retention and team confidence.
BRAND REPRESENTATIVE
Altar'd State
Little Rock
06.2021 - 10.2021
- Cultivate a welcoming shopping environment, enhancing guest satisfaction and engagement.
- Address merchandise inquiries, ensuring informed purchasing decisions.
- Identify guest needs, crafting personalized shopping experiences.
- Implement upselling strategies, boosting store revenue.
- Maintain a tidy shopping space, ensuring a pleasant guest experience.
ADMINISTRATIVE ASSISTANT
Arkansas Auditor of State Office
Little Rock
09.2018 - 12.2019
- Supported existing clients, guided new ones, enhancing customer relations and satisfaction.
- Utilized CRM tools for efficient request tracking, improving response times and service quality.
- Created detailed Excel reports to standardize procedures, boosting operational efficiency.
- Developed a filing system, facilitating easy access to digitized documents for streamlined operations.
- Led meetings to discuss operational improvements, fostering a culture of continuous enhancement.
- Supported audit teams by organizing documentation and schedules, enhancing workflow efficiency and ensuring timely project completion.
Education
ASSOCIATES - Business Technology
Arkansas Tech University
Ozark, ARSkills
- Team Leadership
- Visual Merchandising
- Conflict Resolution
- Six Sigma
- Customer Service
- Quality Control
- Sales
- Inventory Management
- CRM
- Administrative Management
Timeline
Relationship Banker
Bank of America
12.2025 - Current
STORE MANAGER
Rally House
12.2023 - 12.2025
ASSISTANT STORE LEADER - VISUAL
Altar'd State
09.2022 - 12.2023
JEWELRY CONSULTANT
Kay Jewelers
05.2022 - 03.2026
GUEST LEAD
Altar'd State
10.2021 - 09.2022
BRAND REPRESENTATIVE
Altar'd State
06.2021 - 10.2021
ADMINISTRATIVE ASSISTANT
Arkansas Auditor of State Office
09.2018 - 12.2019
ASSOCIATES - Business Technology
Arkansas Tech University