Windows
Joaquin López Montero
Costumer Service Representative
Campana
Summary
Dedicated professional with over four years of experience in technical support and customer service within Service Desk environments. Currently contributing to the Customer Service Desk team at Kyndryl. Committed to optimizing processes and delivering effective technical support while thriving in collaborative settings that foster continuous learning and professional development.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer service desk
KYNDRYL
03.2023 - Current
- Delivered exceptional bilingual support to customers, resolving inquiries and enhancing overall satisfaction through effective communication using Five9 tool.
- Installation and configuration of operative system on Windows, MacOS, Andriod and iOS
- Assistance on Costumers account setup and issues with credentials such as password and authenticators
- Led initiatives to streamline service desk operations, resulting in improved response times and increased service efficiency.
- Trained and mentored junior team members on best practices, fostering a collaborative environment that enhanced overall team performance.
- Implemented process improvements that reduced ticket resolution times, contributing to a more responsive customer service experience.
- Developed comprehensive knowledge of internal systems, enabling prompt troubleshooting and resolution of customer issues.
- Managed multiple customer requests simultaneously, maintaining professionalism and attention to detail in high-pressure situations.
- Collaborated with cross-functional teams to address complex client concerns, ensuring alignment and timely resolution of service requests.
Technical Support SSR
SONDA
04.2021 - 03.2023
- Provided advanced technical support for software and hardware issues, enhancing user productivity and satisfaction across departments.
- Diagnosed and resolved complex technical problems, leading to improved system performance and reduced downtime for clients.
- Collaborated with cross-functional teams to implement software updates, streamlining processes and ensuring compliance with industry standards.
- Developed and maintained comprehensive documentation for troubleshooting procedures, increasing accessibility and efficiency for team members.
Education
Bachelor - Natural and exact sciences
IJSM
01.2009
Skills
Bilingual communication support
Certification
Scrum Fundamentals –SCRUMstudy
Software
MacOS
Android
IOS
Timeline
Customer service desk
KYNDRYL
03.2023 - Current
Technical Support SSR
SONDA
04.2021 - 03.2023
Bachelor - Natural and exact sciences
IJSM