Jocelyn Mortensen
North Little Rock
Summary
Results-driven Sales Supervisor with over 10 years in retail and food service. Expertise in staff training, inventory management, and customer service. Aiming to enhance team performance and operational efficiency in an Assistant Manager/Supervisory role. Committed to fostering customer loyalty and strengthening brand reputation through effective collaboration with team members and leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Supervisor
CVS Health
Norman
04.2025 - Current
- Led team of sales representatives, guiding and supporting achievement of monthly sales targets
- Analyzed market trends and competitor activities to identify new opportunities for growth and develop effective sales strategies
- Trained new hires on company policy, products, and selling techniques to enhance conversion rates
- Resolved customer complaints promptly, ensuring high customer satisfaction and retention rates
- Managed inventory levels to ensure product availability, reducing stockouts by 26%
- Facilitated daily store operations by opening and closing location efficiently.
Kitchen Lead
Red River Youth Academy
Norman
10.2022 - 10.2024
- Implemented quality control measures to maintain consistency in taste, presentation, and portion sizes
- Trained new kitchen staff on proper food handling procedures, resulting in improved safety standards and reduced incidents of foodborne illnesses
- Instructed kitchen staff on safe equipment operation, reducing risk of accidents
- Trained new hires on cooking techniques, enhancing consistency in dish quality
- Maintained a clean and organized work environment according to health department regulations at all times
- Prepared and served individualized meal trays for patients with allergy-sensitive menus, meeting specific dietary needs
Assistant Floor Manager
Heyday Entertainment
Bricktown
05.2022 - 10.2022
- Supervised and trained a team of 10 employees, providing guidance and support to maximize productivity
- Collaborated with manager to develop strategies that achieved sales targets and enhanced customer satisfaction
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Conducted regular inventory checks to maintain accurate stock levels and minimize shrinkage
- Coordinated special events, bookings, and parties, adhering to budget constraints and consistently exceeding customer expectations
Patient Dining Associate
Compass Group/Touchpoint Support Services
Broken Arrow
05.2021 - 05.2022
- Collaborated with kitchen staff to ensure accurate preparation of food items according to guest preferences and dietary restrictions
- Recorded guest orders and processed payments using hospital call center and POS system, ensuring accuracy and efficiency
- Responded to guest inquiries and concerns, resolving issues courteously to enhance guest satisfaction
- Coordinated with housekeeping and maintenance to fulfill guest needs, contributing to overall service quality
- Adhered to all health and safety regulations when handling food items, maintaining proper hygiene practices at all times
- Trained to operate the hospital cafeteria during busy service times.
- Trained new employees on proper day-to-day procedures and service standards
Spark Driver
Walmart Grocery delivery
Tulsa
02.2021 - 05.2021
- Delivered packages and goods to customers in a timely and efficient manner
- Ensured the safe handling and transportation of fragile or perishable items
- Managed delivery routes to enhance efficiency and reduce fuel consumption
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
- Resolved unexpected road closures and traffic delays through effective problem-solving
- Built positive relationships with regular customers through friendly interactions
Warehouse Associate
Amazon Fulfillment Center
Tulsa
10.2020 - 02.2021
- Achieved Amazon standard for items picked per hour, contributing to overall company performance
- Utilized item pick screen to accurately locate items for customer orders
- Scanned UPC to verify item accuracy
- Correctly binned items according to pick screen to be sent to packing
- Worked overtime during peak demand seasons to enhance team productivity
Security Officer
Osage Casinos
Tulsa
06.2019 - 07.2020
- Conducted perimeter checks, door checks, and guest escorts
- Addressed service calls on casino floor by following directions from surveillance or in-person requests, maintaining safety and security
- Implemented problem solving strategies to resolve issues
- Documented incident reports detailing service calls responded to, ensuring accurate record-keeping
- Engaged with guests to enhance customer service experiences, fostering a welcoming environment
- Responded to cash drop every morning and guarded cash drop cages as they circled the floor
- Delivered jackpots to guests along with cage managers
- Performed regular inspections of parking lot and garage to maintain safe environment for guests and staff
Assistant Manager
Spencer's
Tulsa
08.2017 - 06.2019
- Acted as general store manager while the GM was on maternity leave for four months
- Trained new associates on job duties to enhance team readiness and service quality
- Created and submitted weekly payroll, made schedules according to company budget for associates
- Opened and closed store, ensuring proper organization of shelved and hanging products
- Participated in conference calls with corporate management to discuss store changes, policy updates, and store setup displays
- Organized and facilitated interviews for prospective candidates, assessing qualifications to build a strong team.
- Managed shipment records and organized new inventory, placing freight in designated storage and display areas.
- Apprehended guests attempting to steal products, filed police and company reports accordingly
Team Member
McAlister's Deli
Tulsa
06.2017 - 12.2017
- Served food, cleared tables, and maintained cleanliness to enhance dining experience
- Took orders via POS system and ensured order accuracy when serving to the customer
- Checked in with guests to assess satisfaction with food and ambiance
- Acted as a front-end host and washed dishes during peak hours
- Prepared ingredients and cooked dishes to support kitchen operations
Bulk and Floral Associate
Crest Fresh Market
Norman
07.2016 - 06.2017
- Set up and maintained floral presentation and displays
- Cleaned and stocked the bulk food aisle from food storage stock
- Sanitized bulk bins to uphold hygienic standards and ensure product safety.
- Provided customer service through answering questions, helping find items, and assisting with understanding the bulk aisle, as well as any other customer requests
- Demonstrated how to use the bulk item weigh scales and provided customer assistance.
- Organized balloon corral and card rack to enhance visual appeal for customers.
Carhop
Sonic Drive-In
Norman
11.2014 - 07.2016
- Ensured all orders were delivered in a timely manner
- Delivered food and drink orders to customer stalls
- Made ice cream, shakes, desserts, and drinks for customer orders
- Prepared meals during peak hours to enhance kitchen efficiency and meet customer demand
- Trained new front-end employees to ensure consistent service quality
- Opened and closed restaurant, maintaining cleanliness of front end dishes, surfaces, carhop trays, and drink/drive thru stations for optimal operations
- Took out trash, swept and mopped floors, and ran a carhop balance report each night
Education
High School Diploma -
Norman North High School
Norman, OK05-2015
Skills
- Sales
- Sales goal setting
- Customer satisfaction
- Staff training and development strategies
- Product knowledge
- Inventory cycle counting demos
- Merchandising
- Visual merchandising
- Inventory management
- Inventory turnover analysis
- Sales
- Inventory demand forecasting
- Shipping & receiving
- Revenue tracking
- Loss Prevention
- Logistics coordination
- Demand planning
- Cost analysis
- Inventory management
- Team management
- Team building/leadership
- Performance management
- Planning succession
- Interviewing
- Cash Handling
- Google suite
- Microsoft Office
- Computer literacy
- Time management
- Organizational skills
- Task prioritization
- Phone etiquette
- Complaint handling
- Customer feedback
- Food quality management
- Managing hospitality teams
- Security Surveillance
- Customer feedback
- Microsoft Office
- Team leadership
- Communication skills
- Time management
- Schedule management
Certification
- Driver's License, Present
- ServSafe, 10/04/2023
- Food Handler Certification, 10/04/2023
- AED Certification, 11/01/24
- CPR Certification, 11/01/24
- First Aid Certification, 11/01/24
Awards
Employee of the month, 02/01/24
Personal Information
Authorized To Work: US
Timeline
Sales Supervisor
CVS Health
04.2025 - Current
Kitchen Lead
Red River Youth Academy
10.2022 - 10.2024
Assistant Floor Manager
Heyday Entertainment
05.2022 - 10.2022
Patient Dining Associate
Compass Group/Touchpoint Support Services
05.2021 - 05.2022
Spark Driver
Walmart Grocery delivery
02.2021 - 05.2021
Warehouse Associate
Amazon Fulfillment Center
10.2020 - 02.2021
Security Officer
Osage Casinos
06.2019 - 07.2020
Assistant Manager
Spencer's
08.2017 - 06.2019
Team Member
McAlister's Deli
06.2017 - 12.2017
Bulk and Floral Associate
Crest Fresh Market
07.2016 - 06.2017
Carhop
Sonic Drive-In
11.2014 - 07.2016
High School Diploma -
Norman North High School