Jodney Chavanne
Fort Lauderdale
Summary
As a personable, eager, and self-motivated individual with 10 years of hospitality experience I seek to bring my abilities to add value to your company. Enthusiastic and passionate when building relationships with clients and providing personal experiences. Excited to grow with the firm by helping create new ideas to benefit the company.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Server
Gotham Steak
10.2012 - 01.2016
- Provided assistance to the wait staff with table setting, including placing correct tableware, utensils, and napkins.
- Served guests welcome drinks and hors d’oeuvres upon arrival.
- Maintained adherence with safety standards including the proper temperature for different foods.
- Checked up on Guest continuously, taking additional orders and refilling beverages, as well as removing dirty dishes and utensils.
- Communicated customer feedback and requests to restaurant Managers members.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Lead Server / Supervisor
MIAMI BEACH EDITION
01.2015 - Current
- Manage restaurant operations including front-of-the-house and back-of-the-house, ensuring standards of efficiency and quality.
- Train and develop new employees and provide ongoing development for staff members and create a training manual for staff.
- Provide highest standards of guest service, addressing individual needs and resolving any customer complaints to drive satisfaction and retention.
- Ensure quality control for food served according to policies and standards.
- Analyze staff evaluations and use feedback to identify areas of improvement for guest experience.
- Identify and project future needs for goods, kitchen supplies, and cleaning products, ordering necessary amounts accurately.
- Maintain compliance with health code and sanitation standards at all times.
- Implement improvements for waste reduction and operational cost saving measures.
- Create and provide reports on a weekly, monthly, and annual basis efficiently.
- Participate in quarterly Profit and Loss meetings to facilitate planning.
Server
PAPI STEAK
01.2019 - Current
- Ensured exceptional standards of service, creating an enjoyable dining experience consistently.
- Worked front of the house, including taking orders and serving food and drinks.
- Removed dinnerware from the table efficiently.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed Guest complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Strip Steak
FONTAINEBLEAU MIAMI BEACH
01.2011 - 01.2015
- Ensured highest standards of Guest service, including answering questions about ingredients and menu items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Agent
Payroc
02.2020 - 10.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of products and services to promote sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Senior Loan Officer
Traditions Funding Group
05.2023 - Current
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Submitted loan applications to underwriter for verification and recommendations.
- Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.
- Maintained strict confidentiality of bank records and client information.
- Managed a diverse portfolio of loans while maintaining low default rates through careful risk assessment and proactive borrower support.
Education
Associate Degree in Business Administration - Supply Chain Management
Broward College
Pembroke Pines, FLSkills
- Outstanding organization and communication skills
- Excellent in multi-tasking and handle high-volume effectively
- Ability to function in fast-paced, demanding environment
- Knowledge and experience in international travel
- Proficient in Microsoft Office, Outlook, and Excel
- Enthusiastic when building client relationships
- Excellent guest service
- 10 years of experience working in hospitality in modern luxury hotels
- Strong work ethic
- Hospitality service expertise
LANGUAGE SKILLS
English
French
Creole
Spanish
Timeline
Senior Loan Officer
Traditions Funding Group
05.2023 - Current
Sales Agent
Payroc
02.2020 - 10.2021
Server
PAPI STEAK
01.2019 - Current
Lead Server / Supervisor
MIAMI BEACH EDITION
01.2015 - Current
Server
Gotham Steak
10.2012 - 01.2016
Strip Steak
FONTAINEBLEAU MIAMI BEACH
01.2011 - 01.2015
Associate Degree in Business Administration - Supply Chain Management
Broward College
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