Jody Worm
Conway
Summary
Dynamic Store Manager with over 19 years of experience in retail. Proven expertise in cash management, data input, team leadership, and inventory optimization, driving customer satisfaction and sales growth.
Overview
19
19
years of professional experience
Work History
Store Manager
Conway Cupids LLC
Conway, AR
02.2016 - Current
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Hired, trained and mentored team members to enhance service quality and productivity.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Product entry within POS system and IT processes.
- Monitored inventory levels and optimized management practices to ensure precise stock accuracy and mitigate shrinkage risks.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
- Managed product ordering and store merchandising to enhance customer experience.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Sales Associate
Conway Cupids LLC
Conway, AR
12.2007 - 02.2016
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed till opening and closing to ensure accurate cash handling and accountability.
- Maintained knowledge of inventory and promotions to provide accurate information.
- Processed transactions efficiently, ensuring customer satisfaction at point of sale.
- Trained new sales associates on company policies and product features, fostering teamwork.
- Developed relationships with repeat customers, building loyalty and trust within the community.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cosmetologist
Hair Quarters
Greenbrier, AR
09.2009 - 05.2013
- Delivered high-quality haircuts, styling services, waxing and spray tans ensuring client satisfaction through personalized consultations.
- Utilized advanced hair coloring techniques to enhance client appearance while maintaining hair health.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
High School Diploma -
Conway High School
Conway, ARAssociate of Science - Business
UACCM
Morrilton, AR12.2014
Cosmetology License -
Arthur's Beauty College
Conway, AR07.2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Cash management
- Supply ordering
- Maximizing profitability
- Systems and software expertise
- Verbal and written communication
- Database management
Accomplishments
- Exceeded monthly store sales goals 10 months in a row.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Increased sales by 18% by coaching team members on new products.
Timeline
Store Manager
Conway Cupids LLC
02.2016 - Current
Cosmetologist
Hair Quarters
09.2009 - 05.2013
Sales Associate
Conway Cupids LLC
12.2007 - 02.2016
High School Diploma -
Conway High School
Associate of Science - Business
UACCM
Cosmetology License -
Arthur's Beauty College