John Bradley Phillips
Fayetteville,AR
Summary
Proven logistics and sales executive with over 20 years of experience building multi-million-dollar books of business and scaling carrier networks. Expert in TMS platforms, high-stakes negotiation, and strategic driver/carrier recruitment. Consistently delivers capacity solutions that drive revenue and exceed client expectations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Outside Agent Office
Donnelly National Transportation
08.2016 - Current
- Scaled Nestlé account to $450K/month and Arauco Woods to $100K/month, generating $8M+ in annual gross sales.
- Aggressively recruited and onboarded power-only carriers to service key accounts, dramatically increasing capacity and lane coverage for existing customers.
- Built a high-performing driver pipeline by recruiting company drivers and owner-operators for OTR and dedicated lanes, ensuring 100% contract fulfillment and client retention during peak demand.
- Coordinated shipment schedules, optimizing routes for timely deliveries.
- Managed daily operations to ensure efficient transportation logistics and customer satisfaction.
- Developed and implemented process improvements to enhance service quality.
- Trained and mentored junior agents, fostering a collaborative team environment.
- Analyzed performance metrics to identify trends and drive operational efficiency.
- Resolved customer inquiries and issues, maintaining high levels of client retention.
- Oversaw compliance with safety regulations and company policies in all operations.
- Collaborated with cross-functional teams to support strategic initiatives and projects.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Streamlined documentation process, reducing turnaround time for contract approvals.
- Facilitated training sessions for new agents, elevating overall team performance.
- Analyzed competitive landscape to adjust strategies and stay ahead in market.
- Piloted customer loyalty program, resulting in increased repeat business.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Initiated digital marketing campaign to increase brand visibility.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Enhanced client portfolio by identifying and securing new partnerships.
- Developed referral program that significantly expanded client base.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
Outside Agent Office
Jones Motor Group
01.2010 - 07.2016
- Secured $4M contract with Walmart/Kloeckner Metals through strategic partnership expansion.
- Generated $1.7M monthly freight revenue, ranking #1 among nationwide agent offices.
- Enhanced capacity by recruiting power-only carriers for Walmart and Kloeckner volumes.
- Placed drivers and owner-operators in dedicated fleets, exceeding contractual service KPIs.
- Implemented feedback system to gather client insights, driving continuous improvement.
- Fostered relationships with industry stakeholders to enhance market positioning.
- Tailored communication strategies to different client segments, improving engagement.
- Increased customer satisfaction with personalized follow-up strategies.
- Orchestrated client meetings to discuss and refine service delivery, enhancing client retention.
- Leveraged CRM software to track client interactions and identify sales opportunities.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Conducted market analysis to pinpoint client needs, leading to tailored service offerings.
- Boosted team productivity by implementing collaborative communication platform.
- Collected, arranged, and input information into database system.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Analyzed performance metrics to identify trends and drive operational efficiency.
- Trained and mentored junior agents, fostering a collaborative team environment.
- Developed and implemented process improvements to enhance service quality.
Owner & Founder
HB Transportation
07.2005 - 12.2009
- Founded and rapidly scaled a regional fleet from 1 truck to 23 power units and 38 trailers, serving Rockline Industries and other key shippers.
- Personally recruited power-only carriers to augment fleet capacity during rapid growth phases, enabling the company to accept larger, higher-margin contracts.
- Built a reliable driver roster by recruiting and onboarding company drivers and owner-operators for regional and dedicated lanes, achieving near-100% on-time delivery for primary customers.
- Managed daily operations, ensuring timely and efficient transportation services.
- Developed and implemented safety protocols to enhance operational standards.
- Negotiated contracts with suppliers to improve service quality and cost efficiency.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Broker & Sales
BNSF Logistics
05.2005 - 08.2006
- Surpassed $40K/month net margin in 90 days, leading a 4-broker team after explosive client growth.
- Leveraged strong performance and relationships at BNSF to purchase trucks and seamlessly transition into founding HB Transportation in 2005, moving customer freight under my own authority while still brokering for BNSF.
- Managed complex logistics operations ensuring timely and efficient shipment coordination.
- Developed strategic relationships with key stakeholders to enhance service delivery.
- Implemented process improvements that streamlined operations and reduced costs.
- Analyzed market trends to inform pricing strategies and optimize revenue generation.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Maintained up-to-date knowledge of industry trends, ensuring that clients received the most accurate information to make informed decisions about their investments.
- Analyzed potential investment opportunities using comprehensive research methods to provide valuable insights to clients.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Assisted clients in navigating complex regulatory requirements related to investments, ensuring compliance with all applicable laws.
- Negotiated freight contracts to optimize transportation costs and improve client relationships.
- Mentored junior brokers, providing training on industry best practices and negotiation techniques.
- Led initiatives to enhance customer satisfaction through tailored logistics solutions and proactive support.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Prepared contracts and related documentation according to strict standards.
Driver Recruiter
J.B. Hunt Transportation
05.2000 - 05.2005
- Earned #1 Owner-Operator Recruiter awards (2002-2004), hiring 150 owner-operators and 250 company drivers in 2004 alone.
- Pioneered innovative hiring strategies that set multiple department records during a period of aggressive national expansion.
- Developed and executed targeted recruitment strategies to attract qualified drivers.
- Managed candidate pipelines using ATS for efficient tracking and communication.
- Implemented onboarding processes to enhance new driver integration and retention.
- Collaborated with operations team to align recruiting efforts with business needs.
- Analyzed recruitment metrics to identify trends and improve sourcing effectiveness.
- Mentored junior recruiters on best practices in driver sourcing and engagement.
- Provided regular updates to management regarding the status of driver recruitment efforts, highlighting successes and areas for improvement.
- Collaborated closely with operations teams to understand staffing needs and calibrate recruitment efforts accordingly.
- Established strong relationships with vocational schools, leading to a consistent pipeline of qualified candidates.
- Maintained accurate records of all hiring activities, ensuring compliance with applicable regulations and internal policies.
- Conducted thorough background checks and reference verifications, ensuring all hires met strict safety standards and qualifications.
- Streamlined the application process for job seekers, resulting in increased applicant submissions and overall interest in driving positions.
- Developed comprehensive driver profiles to accurately match candidates with suitable routes and assignments.
- Developed and implemented targeted recruitment strategies to attract qualified drivers.
- Facilitated onboarding sessions for new drivers, ensuring compliance with company policies and safety standards.
- Mentored junior recruiters, providing guidance on best practices in driver recruitment techniques.
- Enhanced company reputation as a top employer for professional drivers through targeted marketing campaigns and outreach initiatives.
- Analyzed recruitment metrics to refine sourcing strategies and improve time-to-fill rates.
Education
High School Diploma -
Farmington High School
Farmington ArkansasSkills
- Optimization of logistics processes
- Experience with TruckMate, Oracle, and MercuryGate
- Account development and management
- Carrier & Driver Recruitment (Power-Only, OTR, Dedicated)
- EDI process optimization
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Certification
- NEPQ Certified (7th Level Sales Training)
- Elliott Education Course
Personal Highlights
Avid outdoorsman – fishing, hunting, and competitive sports, Dedicated fitness enthusiast – believes peak physical health drives professional success
Timeline
Outside Agent Office
Donnelly National Transportation
08.2016 - Current
Outside Agent Office
Jones Motor Group
01.2010 - 07.2016
Owner & Founder
HB Transportation
07.2005 - 12.2009
Broker & Sales
BNSF Logistics
05.2005 - 08.2006
Driver Recruiter
J.B. Hunt Transportation
05.2000 - 05.2005
High School Diploma -
Farmington High School