John Bratton Jr
Little Rock
Summary
Motivated Caregiver experienced in delivering compassionate support to patients in residential and hospital settings. Enhanced patient well-being and satisfaction through effective communication, medication administration, and maintenance of clean environments. Committed to establishing meaningful relationships that ensure comfort and improve quality of life.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
Work History
Caregiver Experience
Family Caregiver
Beebe
01.2019 - 01.2026
- Provided full-time care for family members (Parents and uncle)
- Managed daily living activities including bathing, feeding, and medication assistance
- Handled household responsibilities: cooking, cleaning, yard work, finances, and errands
- Assisted clients with daily living activities and personal care needs.
- Administered medication and maintained accurate health records for individuals.
- Developed personalized care plans in collaboration with family members and healthcare providers.
- Provided companionship and emotional support to enhance quality of life.
- Coordinated transportation for appointments and social activities.
- Monitored changes in health conditions and reported to family or medical personnel.
- Maintained a clean and safe environment for clients at home.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Built strong and trusting rapport with clients and loved ones.
Tech Consultant
Tekklessia Technology Solutions
Beebe
01.2007 - 01.2019
- Virus Cleanup
- Hardware Replacement and Repair (Hard Drives, Memory upgrade, CD/DVD-rom, network set-up)
- Provided technical support and training for client staff on new systems.
- Continued self-education and training to keep up with industry changes and trends.
- Analyzed user requirements to determine best-fit solutions for business needs.
- Performed system upgrades, patching and troubleshooting on a variety of platforms.
- Provided technical consultation services to clients regarding software, hardware and networking solutions.
- Consulted and advised clients on tailored technology solutions to fulfill business needs and user demands.
- Generated cost estimates for projects based on labor hours, materials costs and other factors.
- Assisted customers with installation, configuration and usage of IT products and services.
- Provided technical support via phone, email or remote access sessions when needed.
- Resolved customer complaints by investigating problems, developing solutions and making recommendations to management.
Document Examiner Program Support Technician
Arkansas Child Support Enforcement
Little Rock
01.2005 - 01.2007
- Reviewed and processed legal and financial documents for accuracy and completeness
- Analyzed legal documents for compliance with child support regulations.
- Reviewed case files to verify accuracy and completeness of information.
- Ensured confidentiality and security of sensitive child support information.
- Assessed document security features such as watermarks and seals.
- Analyzed signatures to determine authenticity.
- Verified financial records through comparison with internal databases.
- Researched historical documents to verify accuracy and authenticity.
- Scanned and digitized physical evidence for further examination.
- Maintained organized records for effective retrieval and tracking of cases.
- Managed case files and documentation for child support cases.
- Resolved client inquiries regarding payments and case status effectively.
- Assisted staff and clients with case-related inquiries to ensure timely resolution and support
- Entered and maintained data in state systems with high attention to detail
- Achieved promotion to Program Support Technician due to exemplary performance and consistent reliability.
- Contributed to essential areas of program to enhance efficiency.
- Organized and maintained records and files in digital library and physical filing system.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered phones and routed voicemails to respective employees.
- Maintained positive working relationship with fellow staff and management.
- Organized and managed support initiatives to improve overall office workflow and operations.
- Answered questions and provided information to current and potential program participants.
- Resolved customer service requests via phone calls or email communications.
- Organized and managed support initiatives to improve overall office workflow and operations.
Education
Master of Arts - Network Communications Management/Network Security
Keller Graduate School of Management Online
Chicago, IL 09.2009 - 02.2012
Bachelor of Arts - Criminal Justice
University of Arkansas at Little Rock
Little Rock, AR 08.1996 - 05.2004
Skills
- Patient care
- Personal care support
- Assistance with ADLs
- Medication support
- End-of-life care
- Mobility assistance
- Daily living support
- Patient advocacy
- Health monitoring
- Care planning
- Patient transportation
- Behavioral support
- Verbal and written skills
- Safety awareness
- Home safety assessment
- Clinical quality program standards
- Basic life support
- PPE usage
- Incident reporting
- Records management
- Medical record-keeping
- Data Entry & Document Processing
- Documentation
- Records maintenance
- Microsoft Office
- Organization & Time Management
- Multitasking and organization
- Time management
- Problem Solving & Attention to Detail
- Analytical thinking
- Analytical thinking
- Team collaboration
- Adaptability and flexibility
- Conflict Management
- Conflict resolution
- Verbal communication
- Empathetic listening
- Active listening
- Emotional support
- Verbal and written skills
- Stress management
- Reliability and punctuality
- Flexible schedule
- Nutrition
- Respectful care
- Indirect patient care
- Personal hygiene assistance
- Safe patient handling
- Client management
- Attention to detail
- Customer Service & Phone Communication
- Indirect patient care
- Respectful care
- Safety awareness
- Reliability and punctuality
- Meal assistance
- Behavioral support
- Daily living support
Timeline
Caregiver Experience
Family Caregiver
01.2019 - 01.2026
Master of Arts - Network Communications Management/Network Security
Keller Graduate School of Management Online
09.2009 - 02.2012
Tech Consultant
Tekklessia Technology Solutions
01.2007 - 01.2019
Document Examiner Program Support Technician
Arkansas Child Support Enforcement
01.2005 - 01.2007
Bachelor of Arts - Criminal Justice
University of Arkansas at Little Rock
08.1996 - 05.2004