John hubbard
Little Rock
Summary
Adept at IT troubleshooting and fostering strong client relationships, I significantly enhanced system efficiency and security at First Collections Services. My expertise spans from information security to exceptional interpersonal skills, ensuring optimal IT operations and customer satisfaction. Proven track record in deploying innovative solutions and managing critical IT assets, while excelling in teamwork and problem-solving.
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
18
18
years of professional experience
Work History
Information Technology Specialist
First Collections Services
11.2011 - Current
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Evaluated emerging technologies for potential inclusion in organizational IT strategy, staying current with industry trends and best practices.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Installed and configured network printers and other peripheral devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Researched and recommended new technologies and strategies for improving system performance.
Geek Squad Counter Operations
Best Buy
09.2006 - 01.2011
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Professionally answered telephones and responded to customer inquiries.
- Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
- Contributed to customer satisfaction by quickly resolving any counting-related queries.
- Supported loss prevention efforts by accurately tracking merchandise.
- Streamlined checkout process, reducing wait times for customers.
Education
Associate of Science - Computer Networking
Pulaski Technical College
North Little Rock, AR05-2026
Skills
- IT troubleshooting
- Information security
- Asset protection
- Problem-solving skills
- End user support
- IT risk management
- Protective services
- Device configuration
- Security risk analysis
- Excellent interpersonal skills
- Incident response planning
- Software updates
- Physical security
- Access control management
- Hardware installations
- Document management
- IT asset management
- IT compliance
- Confidential data management
- Virtualization technologies
- Security protocols
- Project management
- LAN protocols
- Loss prevention
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Multitasking Abilities
- Excellent communication
- IT service management
- Critical thinking
- Software licenses and patches
- Organizational skills
- Hardware upgrades
- Technical support
- Software installation
- Customer service
- System administration
- Desktop support
- Computer proficiency
- Technical troubleshooting
- Documentation skills
- User support
- Hardware diagnostics
- Remote support
- Windows 10
- Microsoft outlook
- Ticket management
- Adaptability
- Account management
- User credential management
CCNA1 and CCNA2
Completed CCNA1 and currently taking network defense and CCNA2
Timeline
Information Technology Specialist
First Collections Services
11.2011 - Current
Geek Squad Counter Operations
Best Buy
09.2006 - 01.2011
Associate of Science - Computer Networking
Pulaski Technical College
Similar Profiles
Johnita GriffithJohnita Griffith
Customer Service Representative at First Collections ServicesCustomer Service Representative at First Collections Services
Steven WhiteSteven White
Corporate Trainer at Automated Collections Services IncCorporate Trainer at Automated Collections Services Inc
SASHA NICOLSASHA NICOL
COLLECTIONS OFFICER at CREDIT COLLECTIONS SERVICES GROUPCOLLECTIONS OFFICER at CREDIT COLLECTIONS SERVICES GROUP