John Murdock
Rogers
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Remote Sales Advisor
Aglilant Solutions Inc.
06.2024 - Current
- Assisted customers in product selection and provided tailored recommendations to enhance satisfaction.
- Utilized CRM software to document customer interactions and track sales leads effectively.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
- Responded promptly to customer inquiries, resolving issues to maintain positive relationships.
- Maintained up-to-date knowledge of industry trends and competitors to inform sales strategies.
- Participated in training sessions, enhancing skills in sales techniques and customer service excellence.
Sales Manager
True Network Solutions, Inc. (Agilant Solutions)
06.2022 - 06.2024
- Developed and implemented sales strategies to enhance customer engagement.
- Managed daily operations of sales team, ensuring alignment with company goals.
- Analyzed market trends to identify new business opportunities and areas for growth.
- Trained and supported team members in product knowledge and sales techniques.
- Monitored sales performance metrics to track progress and identify improvement areas.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Electronics Testing Trainer
GoTRG
08.2021 - 06.2022
- Developed and delivered engaging training modules for diverse audiences.
- Assessed trainee performance and provided constructive feedback to enhance learning outcomes.
- Collaborated with subject matter experts to create relevant training materials and resources.
- Facilitated workshops to promote skill development and foster team collaboration.
Assistant Manager
Party City
01.2020 - 08.2021
- Supervised daily operations to ensure team efficiency and adherence to company policies.
- Streamlined inventory management processes, improving accuracy in stock levels and reducing discrepancies.
- Trained new employees on best practices and operational procedures to enhance overall team performance.
- Coordinated staff schedules, optimizing workforce allocation according to business needs and peak times.
- Implemented customer service initiatives that improved client satisfaction and fostered positive relationships.
Customer Care Supervisor
Choice Hotels
02.2016 - 01.2020
- Led a team of customer care agents to enhance service quality and operational efficiency.
- Developed and implemented training programs to improve staff performance and customer satisfaction.
- Monitored key performance indicators to ensure compliance with company standards and service excellence.
- Resolved escalated customer issues through effective problem-solving and conflict resolution strategies.
- Collaborated with cross-functional teams to streamline processes and improve overall guest experience.
- Established best practices for handling customer inquiries, resulting in increased first-contact resolution rates.
Education
Associate of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH12-2021
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Sales strategies
- Objection handling
- Upselling strategies
- Pipeline management
- Coaching and mentoring
- Customer service
- Sales strategy development
- Business development
Timeline
Remote Sales Advisor
Aglilant Solutions Inc.
06.2024 - Current
Sales Manager
True Network Solutions, Inc. (Agilant Solutions)
06.2022 - 06.2024
Electronics Testing Trainer
GoTRG
08.2021 - 06.2022
Assistant Manager
Party City
01.2020 - 08.2021
Customer Care Supervisor
Choice Hotels
02.2016 - 01.2020
Associate of Science - Business Administration And Management
Southern New Hampshire University
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