Johneishia Cunningham
Little Rock
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
United Apartment Group (Protho Manor)
03.2023 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Managed tenant relations while handling HUD Section 8 compliance and procedures, including certifications and re-certifications MORs/REAC inspection, city inspections, and annual unit inspections.
Assistant Store Manager
Lane Bryant & Cacique
12.2022 - 02.2023
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Brand Operations Manager
VS&Co.
11.2019 - 12.2022
- Lead performance and drove store results by delivering ultimate customer and associate experience.
- Supported operational excellence through visual merchandising, payroll management, inventory control, and delivering on operational standards.
- Trained, led, and motivated several sales teams to produce winning results between the years 2019-2022, consistently placing store in the top 35 nationwide.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Customer Service Representative
Diamond Management And Marketing
2019 - 2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Sophmore - Medical Field
Pulaski Technical College
North Little Rock, ARReal Estate Development
Vivid Real Estate Learning Center
North Little Rock, AR09.2022
High School Diploma -
Central High School
Little Rock, AR05.2019
Skills
- Application process proficiency
- Records Management
- Policy Enforcement
- Property tours and inspections
- Tenant issue resolution
- Relationship building and rapport
- Housing regulations
- Property Maintenance
- Payment Collection
- Issue Escalation
Timeline
Assistant Property Manager
United Apartment Group (Protho Manor)
03.2023 - Current
Assistant Store Manager
Lane Bryant & Cacique
12.2022 - 02.2023
Brand Operations Manager
VS&Co.
11.2019 - 12.2022
Customer Service Representative
Diamond Management And Marketing
2019 - 2020
Sophmore - Medical Field
Pulaski Technical College
Real Estate Development
Vivid Real Estate Learning Center
High School Diploma -
Central High School
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